**PRINCIPAL OBJECTIVE OF POSITION** Responsible for Tour Desk operations including telephone, guest reception, tour registration, and gifting. Actively exhibits the highest level of compliance of the Company operating standards. **ESSENTIAL DUTIES AND RESPONSIBILITIES** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. + Coordinates the daily opening and closing of Tour Desk + Perform daily maintenance to Concierge Assistant + Ensure that the data from the property management system is imported to Concierge Assistant on a daily basis + Process daily call list from the property management system for the VSC’s + Assign arrivals to VSC’s in the property management system + Log all General Information appointments/inquiries in GI Log + Distribute premiums to guests who have toured’ + Ensure that the Starpoints distributed to guests for touring are submitted to corporate to be redeemed + Prepare and maintain daily tour booking schedule + Screen all customer activity per tour qualification guidelines + Monitor daily tour activity and Sales Executive availability, and reports discrepancies to appropriate manager + Accurately compiles and enters daily tours and related statistical data + Generate daily and monthly tour activity summaries for distribution to key personnel and post for VSC’s + Maintain daily communication with VSC’s with regards to tour bookings and daily tour schedule + Exercises excellent judgment in dealing with tour scheduling in order to maximize tour production + Exercises excellent judgment during tour over-bookings and other challenges in order to ensure positive customer experience + Maintain excellent customer service techniques; deals with customers professionally and courteously + Appropriately interact with all personnel and maintains positive, professional relationships with co-workers + Maintain close communicative relationships with Marketing and Sales Management in order to ensure the highest level of program efficiency and standards + Assist Marketing Management in executing special projects, as directed + Track inventory, order and maintain Tour Desk supplies **QUALIFICATIONS/COMPETENCIES** Bilingual proficiency (English and Spanish) Computer literacy, including but not limited to Microsoft Office, Excel, Microsoft Word Mathematical Skills Reasoning Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists. **BENEFITS** - Competitive salary - Superior benefits of law - 2 days off per week - Professional development opportunities - Good work environment \#imvwcala Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture