About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.

About the Role:

Four Seasons Hotel and Residences New Orleans is seeking candidates to join our amazing Front Office team as a Hotel Assistant Manager- Overnight shift. The Hotel Assistant Manager oversees the Front Office operations and acts as the manager on duty in the hotel when senior managers are not available. 

What you will do:

Manage the staff at the Front Office (Front Desk, Guest Services and Concierge).  Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, and lobby coverage. 

Interview, train and schedule staff.  Conduct Performance Evaluations and discipline staff when needed. 

Coordinate arrivals, departures and billing requirements with Sales and Catering Department. 

Block rooms for arrivals and ensure any discrepancies are resolved. Review daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. 

Monitor and assess revenue opportunities for the hotel, maximize red date conversion and keeps team on track to meet upsell goal. 

Establish training and accountability within the team to achieve high results above benchmarks. 

Assure that all financial and credit procedures are followed.  Follow up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Check cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. 

Answer guest calls and direct them appropriately in the absence of a Hotel Communications Agent. 

What you bring:

2-3 years experience in Hotel Management, preferably Front Office.

Knowledge of Opera system is preferred.

College degree in business or hospitality management, preferred.

Must be able to demonstrate anticipating guests' needs, proactively addressing concerns and leading team to do the same.

What we Offer:

Competitive Salary, wages, and a comprehensive benefits packageExcellent Training and Development opportunitiesDiscounted Accommodations at other Four Seasons Hotels and ResortComplimentary Dry Cleaning for Employee UniformsComplimentary Employee MealsAnd much more! 

Schedule and Hours:

This is a full-time, overnight position. Candidates must be able to work a flexible work schedule including overnights, days/evenings, weekends, and holidays.

 

Learn more about Four Seasons:  

http://jobs.fourseasons.com 

https://www.linkedin.com/company/four-seasons-hotels-and-resorts  

https://www.facebook.com/FourSeasonsJobs  

https://twitter.com/FourSeasonsJobs 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf