Country Inn & Suites by Radisson, San Diego North 5975 Lusk Blvd San Diego, CA 92121 We are seeking a fast, fun, and friendly candidate for our full time Front Desk Agent role. Compensation range starts at $19.00 per hour, based upon experience and interview criteria, with health benefits and potential for growth into a Supervisor role. Our Front Desk Agents are an essential part of our customer service team. In addition to checking guests in and out of our hotel, you will help manage the overall guest experience while answering questions about the hotel and surrounding areas. Primary schedule will be 3:00 PM - 11:00 PM with occasional mid shift. Job Perks: + Employee discounts on thousands of hotels + Health Benefit programs + 401k retirement program with 100% matching up to 5% of salary. + Commission on upsells, paid bi-weekly with regular salary + Free Parking Responsibilities: + Greeting and engaging all guests while taking personal action to accommodate their individual needs + Creates an unending energetic environment for our guests and team members + Reviews all guest reservations and plans their accommodation accordingly + Processes financial transactions and arranges special billing needs when necessary + Keeps current on activities, events, and meetings occurring throughout the hotel and in the local area + Manages all guest concerns or requests diligently and without hesitation + Personally chauffeuring guests to and from various locations in the immediate area using the company van + Maintains an “Everyone Sells” vision while driving hotel revenues through upsell efforts + Communicates effectively with all hotel departments to guarantee a seamless guest experience + Prepares daily logs summarizing communications for management and other shifts + Responsible for answering and fielding all calls to the hotel, both internal and external + Maintains the confidentiality and respect of our patrons + Takes action to assist Supervisors, Managers, and Executive Team Members with additional tasks as needed + Driving guests to and from nearby offices with the Hotel Shuttle while following all state and company guidelines Requirements: + Valid United States drivers license and clean driving record + Ideal candidate will have a minimum of 1 to 2 years of hotel, retail, or other work experience in a similar customer focused environment + Self confidence + Strong computer skills + Reliable transportation + Opera PMS experience is a benefit but not a requirement + Strong verbal, written and interpersonal skills + Strong attention to detail + Commitment to exceptional service in any situation + Ability to maintain a positive and professional attitude when handling all situations + Adhere to the policies and procedures of the hotel + Ability to work a flexible schedule including holidays and weekends Physical Requirements: + Occasional lifting of up to 50 pounds + Ability to stand for long periods of time + Ability to hear with 100% accuracy with correction + Ability to stand and exert well paced mobility for an eight (8) hour shift + Ability to lift, pull, push up to 70 pounds on an ongoing basis + Must be able to squat, bend, kneel and twist on an ongoing basis Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.