Country Inn & Suites by Radisson, San Diego North

5975 Lusk Blvd

San Diego, CA 92121

We are seeking a fast, fun, and friendly candidate for our full time Front Desk Agent role.

Compensation range starts at $19.00 per hour, based upon experience and interview criteria, with health benefits and potential for growth into a Supervisor role. Our Front Desk Agents are an essential part of our customer service team. In addition to checking guests in and out of our hotel, you will help manage the overall guest experience while answering questions about the hotel and surrounding areas.

Primary schedule will be 3:00 PM - 11:00 PM with occasional mid shift.

Job Perks:

Employee discounts on thousands of hotelsHealth Benefit programs401k retirement program with 100% matching up to 5% of salary.Commission on upsells, paid bi-weekly with regular salaryFree Parking

Responsibilities:

Greeting and engaging all guests while taking personal action to accommodate their individual needsCreates an unending energetic environment for our guests and team membersReviews all guest reservations and plans their accommodation accordinglyProcesses financial transactions and arranges special billing needs when necessaryKeeps current on activities, events, and meetings occurring throughout the hotel and in the local areaManages all guest concerns or requests diligently and without hesitationPersonally chauffeuring guests to and from various locations in the immediate area using the company vanMaintains an “Everyone Sells” vision while driving hotel revenues through upsell effortsCommunicates effectively with all hotel departments to guarantee a seamless guest experiencePrepares daily logs summarizing communications for management and other shiftsResponsible for answering and fielding all calls to the hotel, both internal and externalMaintains the confidentiality and respect of our patronsTakes action to assist Supervisors, Managers, and Executive Team Members with additional tasks as  neededDriving guests to and from nearby offices with the Hotel Shuttle while following all state and company guidelines

Requirements:

Valid United States drivers license and clean driving recordIdeal candidate will have a minimum of 1 to 2 years of hotel, retail, or other work experience in a similar customer focused environmentSelf confidenceStrong computer skillsReliable transportationOpera PMS experience is a benefit but not a requirementStrong verbal, written and interpersonal skillsStrong attention to detailCommitment to exceptional service in any situationAbility to maintain a positive and professional attitude when handling all situationsAdhere to the policies and procedures of the hotelAbility to work a flexible schedule including holidays and weekends

Physical Requirements:

Occasional lifting of up to 50 poundsAbility to stand for long periods of timeAbility to hear with 100% accuracy with correctionAbility to stand and exert well paced mobility for an eight (8) hour shiftAbility to lift, pull, push up to 70 pounds on an ongoing basisMust be able to squat, bend, kneel and twist on an ongoing basis

   

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.