The Oasis Hotel & Convention Center is currently seeking career driven individuals who are committed to providing a memorable experience to our guests.
Our award winning hotel is a full service property, offering 173 guest rooms along with over 30,000 square feet of meeting and conference space. Housed within the Oasis, you will find Fire & Ice Restaurant & Bar, featuring Springfield’s only ice bar.
The Oasis Hotel & Convention Center is a property structured upon our core values:
Passion- Passionate about who we are and what we do
Respect- Mutual respect and appreciation for our associates and guests
Extreme Service- We strive to be proactive and go above and beyond for our guests to have a positive and memorable experience.
Family & Community- All associates and guests are in the family. We desire to give back to the community and to each other.
Innovation & Uniqueness- We desire to be a true oasis in the region and embrace our identity.
Honesty & Integrity- We believe in being truthful and transparent, while maintaining professionalism, to our associates and guests in all situations, even when the situation is difficult.
ResponsibilitiesThe Guest Service Agent is responsible for providing our guests with extreme guest service, efficient and effective registration and billing services in a professional, friendly manner.
Responsibilities:
Greets guests in a friendly and professional mannerEngage each guest and listen attentively to their request. Resolve in a timely manner.Perform accurate check –ins and check-outs of guests dailyAnswer the telephone in a timely and professional mannerMake reservations both over the phone and in personRun daily reports to check reservations for accuracy and identify any special requestsResponsible for cash float throughout shift and ensures cash drawer balances correctly at the end of shiftAnticipate and address guest’s service needsMonitor and maintain cleanliness, sanitation, and organization of assigned work areas.Lean and adhere to all fire and emergency procedures, to ensure guest safety and security. Participates in evacuation if necessary. QualificationsRequirements:
Experience in Guest Services, with a strong knowledge of Springfield and surrounding areas.Excellent communication, guest service and time management skillsMust be able to organize, plan ahead and manage workload.Ability to work effectively in a fast-paced and multi-tasked environment.Knowledge of the hotel industry beneficialExcellent computer skills, specifically in Microsoft Office. OPERA operating system experience beneficialMust be able to work calmly in a faced paced environment.Must be a clear thinker, remaining calm and resolving problems using good judgementWork cohesively with co-works as part of a teamMust have a positive and professional upbeat personality with a desire to deliver extreme customer service to our guests.Will work a varied schedule to include days, nights and weekends as well as holidays.Weekends are requiredPhysical Requirements:
This position requires constant standing and walking. Must have the ability to remain in a stationary position for partial/ all shifts. Candidate must be able to lift and carry up 5lbs. Candidate must be able to pass a job specific post-offer physical prior to beginning employment with Oasis Hotel.Working Environment
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