Hotel Manager - Injap Tower Hotel

Qualifications

Graduate of Hotel and Restaurant Management or any related course Must have atleast 1-2 years of experience at the same role in the same environment or any relevant experience MS Office, OPERA System and other relevant software/applications Excellent communication, interpersonal skills Strong Leadership and Team Building Skills Business Intelligence and Analytical Thinking Operational Knowledge Financial Skills

Duties and Responsibilities

Oversees the overall operations of the hotel and provides effective leadership to hotel members Holds regular briefings and meetings, works closely with all department heads Handles complaints and oversees service recovery procedures Ensure full compliance to hotel operating controls, SOPs, policies, procedures, and service standards Leads all key property issues including capital projects, customer service, and refurbishment Strong understanding of P&L statements and the reacts with impactful strategies Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual Operating, Capital, and Sales & Marketing Budgets Manages profitability of the hotel; ensures revenue and guest satisfaction targets are met and exceeded Delivers hotel budget goals and set other short- and long- term strategic goals for the property Ensures monthly financial outlooks for Rooms, Food & Beverage, and Admin & General are on target and accurate Prepares a monthly financial reporting for the Group's General Manager, Owners, and other stake holders Draws up plans and budget (revenues, costs, etc.) for the Group's General Manager and Owners Helps in the procurement of operating supplies and equipment Manages and develops career progression and development for the team Responds to audits and ensures continuous improvement is achieved Handles Corporate clients and takes part in new client acquisition along with the sales team, whenever required