Tuscany, Italy
1 day ago
Hotel Manager
Job Description Discover your Calling
We are recruiting for a Hotel Manager position to join the Executive Management Team at Rosewood Castiglion del BoscoAs Hotel Manager, you will be responsible, under the guidance of the Managing Director, for the day to day operation of the hotel towards ensuring compliance to company quality, service, product and fire life safety standards, driving revenue opportunities and maximising customer satisfaction levels.
Job Description
- Assists in the development and implementation of the Annual Budget, Business Plan, CAPEX Plan, and Goals Programmes to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability;
- Participates in key hotel meetings such as but not limited to P&L Review Meetings, Forecast Meetings, Credit Meetings and Budget Meetings;
- Participates in conducting weekly inspections, with designated associates, and ensures physical facilities are kept in optimal condition by full implementation of preventive programmes and judicious planning and management of FF&E as directed;
- Oversees the “Guest Feedback” programme, co-ordinates and drives initiatives to improve performance based on feedback obtained
- Oversees the “LQA” and Forbes programs, co-ordinates and drives initiatives to improve performance based on feedback obtained. 
- Establishes and maintains effective internal communication and meetings structures to ensure optimum teamwork and productivity; - Coordinates functions and activities with Managing Director, Regional, Area and Corporate associates as maybe appropriate;
- In the absence of the Managing Director, assumes responsibilities as appropriate;
- Takes an active involvement in driving productivity initiatives, divisional training needs, and the Performance Appraisal process, in conjunction with Human Resources Department;
- Actively follows up and co-ordinates the Operations Management Review (OMR) process and action plan across the Hotel to ensure compliance to policies, procedures and standards.


Job Requirements

- Minimum 5 years’ relevant experience in a sizeable luxury hotel, with at least 2 years in similar position.
- Knowledge of LQA/Forbes standards as well as Opera PMS system.

- Strong written and spoken Italian and English.
- High level of attention to detail and refined manners with exceptional communication skills.

- Model the company’s culture, vision, mission and core values at all times.
- Identify departmental needs and actively participate on fulfilling any internal training need that arise.
Being part of Rosewood Castiglion del Bosco team means that training and development opportunities are available and with the hotel being a key part of Rosewood’s global expansion plans, this role could be a stepping stone to exciting international career opportunities.
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