Description:

Responsible for daily operations of Hotel Front Desk, including implementation and execution of proper check-in and checkout procedures, Guest account settlement, and in-house account balance maintenance. Maintain and integrate effective communication between Front Desk and all Hotel operation departments, including Internal Maintenance, Housekeeping, and Bell Service/Valet. Monitor and evaluate Team Members to ensure the highest levels of productivity and accordance with policies and procedures. Review and maintain monthly financial reports for Hotel Front Desk with direct accountability. Schedule staff accordingly with regard to daily arrival and departure volume. Assist with budgeting and forecasting with the focus of long term occupancy and revenue generation. Maintain supply stock ordering. Maintain communication with Team Members to promote a positive work environment and maintain exemplary morale.

Qualifications:

Ability to communicate effectively with Guests, Team Members and Management. Minimum three (3) years management experience, with heavy emphasis on Hotel Operations and/or Front Desk experience. Ability to support and delegate duties. Ability to make decisions in a logical and time critical manner. Ability to plan, organize, and handle multiple assignments. Must have knowledge of budgeting and forecasting on hotel operational level. Knowledge of AS-400 and LMS operating systems required.