With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

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If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. 

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Position Statement

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The Hotel Operations Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring a high standard of service and guest satisfaction. This role involves managing staff, coordinating with various departments, and implementing policies and procedures to enhance operational efficiency.

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What will I be doing?

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As the Hotel Operations Manager, you will be responsible for performing the following tasks to the highest standards:

\n\nGuest Services: Ensure exceptional guest service and satisfaction by addressing guest inquiries, complaints, and feedback promptly and professionally.\nStaff Management: Recruit, train, and supervise hotel staff, including front desk, housekeeping, and maintenance teams. Conduct regular performance evaluations and provide ongoing training and development.\nOperational Oversight: Oversee daily operations, including front desk activities, housekeeping, maintenance, and food and beverage services. Ensure all areas are functioning smoothly and efficiently.\nBudget Management: Develop and manage the hotel budget, monitor expenses, and implement cost-saving measures without compromising service quality.\nQuality Control: Maintain high standards of cleanliness, safety, and service throughout the hotel. Conduct regular inspections and audits to ensure compliance with hotel policies and industry regulations.\nInventory Management: Oversee inventory control, including ordering supplies, managing stock levels, and ensuring proper storage and handling of materials.\nVendor Relations: Establish and maintain relationships with vendors and suppliers to ensure timely delivery of goods and services.\nMarketing and Sales: Collaborate with the marketing team to develop and implement promotional strategies to attract and retain guests. Monitor occupancy rates and adjust pricing strategies as needed.\nReporting: Prepare and present regular reports on hotel performance, including occupancy rates, revenue, and guest feedback, to senior management.\n

What are we looking for?

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A Hotel Operations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nBachelor's degree in Hospitality Management, Business Administration, or a related field.\nMinimum of 3-5 years of experience in hotel management or a similar role.\nStrong leadership and interpersonal skills.\nExcellent organizational and multitasking abilities.\nProficiency in hotel management software and Microsoft Office Suite.\nAbility to work flexible hours, including weekends and holidays.\nStrong problem-solving skills and attention to detail.\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!