The Town Pump Hotel Group is looking for a motivated and outgoing Hotel District Support Manager who will model our mission statement “Genuine Hospitality from genuine people committed to providing comfort and service.”  Town Pump is a growing company, with ever increasing opportunities for career growth.

As a Hotel District Support Manager, you will:

Performs duties to effectively operate properties in accordance with Town Pump and brand operational standards, act as a company representative in the community, and be responsible for property budget cost control.interact with guests, co-workers, and upper management in a courteous, professional manner, maintain a high degree of pride in job performance, and are responsible for becoming a subject matter expert of all brands Town Pump Hotel Group manages.be responsible for acting as a General Manager or Assistant General Manager for extended periods of time when needed, complete all required company and brand specific training and/or certifications in a timely manner, and model and supervise staffs guest service and hospitality practices.be responsible for taking on long-term projects, and seeing the projects through to completion, responsible for recruitment, hiring, onboarding, training, documentation, performance management, conflict resolution, discipline, and termination of team members as required.oversee department operations to ensure compliance with Town Pump and brand standard operation expectations for guest experience, property and room cleanliness, condition, maintenance, inventory control, secure master and room keys, cost control, schedules, cash control, etc.ensure property is up to par through regular inspections and report all known issues with services, equipment, and property; ensure work orders are in place.implement property marketing and direct sales plan, sell the property to companies, groups and organizations as well as overseeing actual bookings and planning of meetings, set-up, and follow through with groups in-house.prepare budgets and forecasts, work with revenue managers to achieve hotel financial objectives, meet KPI (Key Performance Indicators) as set by Hotel Operations, demonstrate and communicate to all staff an understanding of profitability, and hold monthly staff meetings to cover safety, employee training, and pertinent hotel news.practice safe working conditions under Occupational Safety and Health Administration guidelines including Bloodborne Pathogens, and maintain familiarity with all emergency procedures regarding accidents, fire, bomb threats, and illness of guests.maintain first-hand knowledge of property and how it operates, assume responsibility in any department where heavy workloads exist, and maintain a high level of confidentiality of employee, guest, and company information per Town Pump expectations.have a 4-year degree, 2-year hospitality degree, or equivalent education and experience, experience in a management capacity in hospitality preferred, knowledge of basic GAAP Accounting and Finance principles preferred, and the ability to travel to and work at property assigned by the Director of Hotel Operations for any timeframe determined to be necessary.

 

Town Pump offers many outstanding benefits including 401(K), Health, Dental and Vision Insurance, Health Savings, Flex Spending Accounts, paid time off, and education reimbursement benefits.

Town Pump Inc. is proud to be an Equal Employment Opportunity (EEO) employer.  We are committed to equal employment opportunities regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital status, disability, or Veteran status.