Job Summary:

Responsible for ensuring that Custodians and Lead Workers perform cleaning and building services according to contract specifications and company directives. Supervises cleaning and floor care services operations and logistics; interacts as a company representative between crew leaders and customers; ensures contract tasks are completed to standards; enforces quality plans and practices within the operational teams.  Position requires strong leadership, management, and interpersonal skills with clear compassion and respect for employees and persons with disabilities.  

 

Essential Functions:

Complies with all Agency policies and procedures and follows contract specifications Keeps up with contract changes, modifications, and provisions Reads, writes, and speaks (communicate and relate information) English Supervises daily operational performance to comply with contract Terms and Conditions, Performance Work Statement, Frequency of Services, and all special projects required or requested under Inventory Building and Services Reviews and analyzes Daily/Weekly Workload Schedule (D/WWS) for accuracy, coordination, and synchronization of requirements by Technical Exhibit (TE) Reviews and maintains accurate Daily Workload Schedules of contractual services completes/not completed reports Maintains daily electronic records of the Non-Completed Services and records reason for non-contractual compliance by TE in coordination with site management Supervises operation daily plans to meet all contractual requirements and internal daily capabilities Supports site management in accomplishing all daily custodial activities, periodic custodial activities, and special projects Reviews internal calendars on a monthly basis for operational synchronization, time management analysis, and statistical studies to continue operational productivity and performance improvements Maintains and reports Daily and Weekly Performance and Productivity on advanced Excel Spreadsheets of the SQFT completed and not completed by workday In coordination with site management, reviews the daily operation reports required by Ft. Bragg Dept of Public Works (DPW) for accuracy and validation Assists with any staffing coordination, synchronization, or challenges that can affect the operational performance in case of APM or PM absences Assists with the supervision of team performance levels and capabilities to adequately conduct the contractual operational requirements by day per team Assists management to ensure operational and logistics supply capabilities are appropriate to meet contract requirements Presents ideas and recommendations to management based on contract needs Maintains effective, efficient, and positive relationships with coworkers, customers, and government staff Ensures customer satisfaction with contractual requirements Trains employees in proper cleaning procedures Acts as mentor to newly hired custodians Promptly answers/responds to all calls or messages from APM, PM, or representatives Ensures all work follows Chimes DC Quality Control Program and OSHA guidelines Maintains daily time and attendance records for assigned staff Verifies acceptability of leave requests and return to work documentation Ensures compliance with dress code and personal hygiene standards for self and staff Ensures compliance with safety and security procedures for self and staff Assists in keeping and accounting for SDS book current and chemical list updated Completes paperwork and reports according to established guidelines and on time Evaluates, disciplines, supervises, and provides feedback to assigned staff Accounts for supplies and reports needs to management Reports malfunctioning fixtures and necessary building repairs to managment Ensures accountability, care and maintenance of property, chemicals and equipment Passes and complies with CPR/First Aid training and OSHA training Attends meetings and training programs and relates information to employees Attends work regularly and remains on site for scheduled shift Passes and complies with all building and security requirements and procedures

 

Secondary Functions:

 

Assists with completion of new hire paperwork Acts as APM in absence of the APM if required Works with outside agency staff and job coaches to aid Chimes employees Performs other duties, tasks, and special projects as required

                  *Duties, responsibilities, and tasks may change at any time with or without notice

 

Physical Abilities Needed to Meet Work Demands:

Ability to stand or walk for long periods of time Ability to go up and down stairs Ability to reach above the head, bend, kneel, and, stoop Ability to lift, carry, and push up to 50 lbs. as needed Ability to work in dusty spaces or adverse weather conditions Ability to see details on the floor, above the head, or on surfaces

 

Job Competencies Needed for Success on the Job:                      

Ability to work independently and collaboratively with others Ability to maintain confidentiality Ability to understand and comply with safety procedures and environmental requirements Ability to work in a constant state of alertness and with safety always in mind Ability to react immediately to emergency situations Ability to be flexible and dedicated to quality and customer service Ability to supervise and develop others Ability to make decisions and solve problems Ability to plan, implement, organize, and prioritize Ability to manage multiple tasks effectively Ability to analyze data and recommend corrective action Ability to read, understand, and apply complex contract provisions and technical material Ability to maintain and submit reports, logs, and other paperwork in a timely manner Ability to generate advanced data spreadsheets to manage operation Ability to maintain operational daily plans and concepts to meet operational requirements Ability to monitor time tables to maximize time management standards Ability to report problems and supply and equipment needs to proper authority Ability to use technology for completion of specified job duties Ability to manipulate numbers Ability to act with integrity and ethical standards in job performance Ability to operate machinery without posing a safety hazard to self or others Ability to use and care for equipment and cleaning supplies properly Ability to complete tasks in a timely manner with numerous interruptions Ability to work a flexible schedule Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner Ability to provide guidance, direction, and technical support

 

Other requirements: 

Valid driver’s license from state of residence and ability to drive, if applicable for site License must have been valid for at least 3 years Acceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and procedures If driving 15 passenger van, must be at least 25 years old

Essential Personnel:

This position is designated as essential.  This means that when the facility is faced

with an institutional emergency, employees in this position may be required to remain at  their

work location or to report to work to protect, recover, and continue operations at the facility.

 

Education:

High School diploma or equivalent preferred College degree preferred Valid CPR/FR certification preferred Knowledge of IWatch Government requirements Knowledge of green cleaning principles and CIMS certification requirements Knowledge of electronic tracking systems such as MAXIMO, SAMS, TAMS, JAMS Knowledge of regulatory standards, hospital standards, and facility management Knowledge of HAZMAT/ Environmental requirements Knowledge of vehicle maintenance procedures and insurance claims procedures Knowledge about regulations for OSHA, SDS, Fire and Safety, Hazard Communications, and Blood-borne Pathogens

                       

Experience:

One (1) to Three (3)  years experience within the past four (4) years in directing cleaning type operations for buildings of the approximate size of the building(s) to be cleaned under this contract Demonstrated ability and knowledge of custodial service operation supervision as well as relevant equipment and chemicals and their applications Demonstrated advance skills, knowledge, and abilities with Analytical Spreadsheets to include Formulas, Percentages, Workbooks, and Statistics for Corporate/Executive Level Presentations and USG future negotiation efforts