§ Represents Hilton Grand Vacations in a professional manner at all times.
§ Assists with carpet cleaning and deep cleaning of suites, as assigned.
§ Maintains stock of laundry and storage areas; organized and clean.
§ Provides assistance to guest requests or concerns, may require esclation to management.
§ Completes all in-house laundry for the resort to include stock, deliver and gathering of linens.
§ Assists in maintaining a safe work environment for all team members and guests through visual inspection of common area(s) during shift.
§ Reports all maintenance deficiencies to the Engineering department providing work order submitted into the Asgard system. Written work orders where Asgard is unavailable.
§ Maintains daily log of duties performed during the course of each shift.
§ Delivers items as required to guest suite per QA (Quality Assurance) standards.
§ Picks up trash and ensures recepticles are clean at all times.
§ Provides assistance as required to all members, owners and guests per QA standards.
§ Cleans rooms on occasion when business volumes dictate.
§ Covers graveyard shifts as required.
§ Completes all required Company trainings and compliance courses as assigned.
§ Adheres to Company standards and maintains compliance with all policies and procedures.
§ Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
§ Performs other related duties as assigned.
Why do Team Members Like Working for us? Our Mission and Values Internal growth opportunities Being part of an industry leader in the hospitality field Employee Assistance Program Wellness allowance Team Member and Family Travel Program providing reduced hotel room rates!