Our Mission

The Bay Club Company is a hospitality company.

We provide experiences which celebrate a healthy and vibrant lifestyle.

 

Our Service Promise:

Our unique service culture is guided by a set of core values and driven by energy, enthusiasm and dedication.

 

Our Core Values:

Integrity. We do what we say we will do with integrity, professionalism and a passion for service.

Service. We understand exceptional service is everyone’s job and hold ourselves accountable to high standards.

Innovation. We believe in each other by supporting innovation, initiative and personal growth.

Community. We reach out to others by actively participating in improving the quality of life in our communities.

Growth. We are all responsible for the continued success and growth of our company and our careers.

 

 

GENERAL SUMMARY

Under the direction of the Group Fitness Director, the Group Exercise Instructor is responsible for providing creative, inviting and encouraging group exercise programs while maintaining a safe and effective learning environment and focusing on providing the best customer service and hospitality to members and guests.

 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

 

GENERAL SUMMARY

This position is responsible for maintaining Club cleanliness and to provide the highest level of member service. Associates are responsible for providing exceptional customer service and hospitality to all members and guests and consistently demonstrate a positive and professional attitude.

 

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

 

PRIMARY JOB FUNCTIONS Detail cleaning and preventive maintenance responsibility such as re-stocking towel shelves, empty and wipe down trash cans, disinfect and clean toilets and showers, clean vanity mirrors and top lights, vacuum carpets, mop floors regularly, and dry mop wet areas Restock vanity supplies and replenish inventory and janitorial products Maintain a clean, safe work environment Greet members and guests through-out the property Understand and anticipate the needs of our members; be attentive, listen carefully and follow through; provide exceptional customer service Communicate timely and follow up as appropriate Active participation in events, programs, meetings and training Represent the club in a professional manner through image, dress, communication, and immediate follow through and response Schedule varies and may require weekend and holiday hours, days and evenings