Job Summary
Responsible for assisting in the overall management of the Housekeeping Department. To ensure the smooth running of the day-to-day Housekeeping & Laundry Department and co-ordinate with Floor Supervisors / Housekeeping & Laundry Attendants / Front Office and Engineering Departments.
Essential Duties and Responsibilities
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis.
• Monitor and control operation of various sections including, but not limited to linen room, uniform room, floors, public areas, offices and storerooms.
• Prepare and track weekly inventory as well as the monthly inventory which is to be reported to the Supervisor in charge. Inventory, issue and control use of linen, amenities, cleaning supplies and other housekeeping supplies.
• Maintain Housekeeping pantry, track distribution and maintenance and report as required to the floor Supervisor.
• To supervise work assigned fairly to Housekeeping Associate - Floor, Housekeeping Associate - Public Area and Linen room to ensure optimum cover. To ensure that all the associates are in proper uniform and well-groomed and clean.
• Maintain associate attendance, uniform and room history cards. Prepare associate roster and time sheets and organize shifts to ensure appropriate staffing levels at all times.
• Assisting Housekeeping Associate - Floor in preparing rush rooms to be inspected by Supervisors. Check each room after room attendants have finished. Supervise associates by inspecting clean rooms. Conduct quality checks to ensure tasks were completed correctly.
• Assisting in the inspection of vacant rooms to ensure LQA and Brand standards are met consistently.
• Ensure all Housekeeping members are following procedure for lost and found.
• Maintain accurate records of linen and uniforms sent to and returned from laundry. To ensure that adequate linen, material, guest supplies are held on the floors.
• To ensure that all housekeeping cleaning equipment is maintained and in good working order. To follow up on any maintenance that is outstanding. Ensure proper maintenance of all housekeeping equipment & tools.
• To ensure the upkeep and cleanliness of all housekeeping areas under her/his direct control. To ensure that flowers ordered are made and delivered to correct rooms.
• Assist Supervisors by handling daily checklists and ensuring that the accuracy of checklists is maintained.
• Interact in a courteous and professional manner with all guests, associates, and community members.
• Train, direct, coordinate, influence and persuade associates in order to maintain and follow FORBES / LQA and Brand standards of hotel.
• Maintain cleanliness and safety of work area. To check daily that all public areas, including restaurants and offices have been cleaned to standards laid down by the hotel, and to keep the report back up to date.
• To pass on departmental information to respective stakeholders.
• Responsible for assisting Supervisors with room assignments and acting as order taker whenever required. To undertake other such supervisory duties, which the Housekeeping Manager may allocate from time to time.
• Supervise periodical spring cleaning in rooms. To assist in the training of all housekeeping inventories as required. To liaise with Reception/Duty Manager regarding room status. To inform management of any matter relating to the security of Hotel, Associates and Guests property.
• To check staffing levels each day in the absence of the Supervisor or Manager, making sure occupancy is checked with reception. To ensure smooth hand over to next shift.
• To ensure that potential and existing health and safety hazards are reported promptly to the appropriate departments e.g. Maintenance, Management and Manager. Organize Safety meetings and training.
• Relieving the tasks of the Housekeeping Supervisors when they are not available.
• To receive calls from other departments, and management with regards to departmental queries.
• To attend all housekeeping meetings as requested.
• In the event of an emergency follow instructions as per the company’s policies and procedures.
Standard Responsibilities
• Comply and adhere to the Rosewood company policies.
• Take on other tasks in addition of the ones stated, in a reasonable framework.
• Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.
• Model the company’s culture, vision, mission and core values at all times.
• Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.
• Lead by example in terms of appearance, mannerism, etiquette, behavior conduct, principles and values.
Confidentiality
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.
Health & Safety
• Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
• The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
• Report any defects in the building, plant or equipment according to hotel procedure.
• Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
• Attend Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.
• Be fully conversant with:
o Regulations
o Risk Assessments for your department
o Hotel Fire & Bomb Procedures
Other
• The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
• As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.