Company Description

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 214 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka’aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.

Job Description

Summary of Responsibilities:
Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following: 

Consistently offer professional, friendly and engaging serviceOversee day-to-day work-flow of the Housekeeping office and ensure service standards are followedPerform various duties pertaining to departmental inventory control system: purchase orders, coding invoices etc.Manage all shipping and receiving for Owners, Guests and ColleaguesProvide administrative support to all areas of the Housekeeping departmentWork closely with all departments within the Lodge, communicating day to day updates and changesAddress guest concerns and react quickly, logging and notifying proper departments as requiredWork closely with the Maintenance department to address necessary repairsBalance operational, administrative and Colleague needsFollow department policies, procedures and service standardsFollow all safety and sanitation policiesOther duties as assigned
Qualifications

 

Proficient in English (verbal & written) requiredBachelors degree from an accredited university preferredExperience with Hotel Property Management System an assetStrong organizational, supervisory and communication skillsAbility to evaluate and select among alternative courses of action quickly and accuratelyAbility to work successfully in high stress and fast paced situationsEffective problem solving abilitiesMust be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation and perform successfully with limited supervision