Welcome page Log In Housekeeping Floor Supervisor - Live Hotel ID 2025-10141 Division Hotel Employee Type Full-Time Exempt City Hanover Min Compensation USD $37,440.00/Yr. Max Compensation USD $44,928.00/Yr. Min Compensation USD $37,440.00/Yr. Max Compensation USD $44,928.00/Yr. Overview

Why We Need Your Talents:

 

Floor Supervisors oversee assigned operational functions consistent with the core values of Live! Casino & Hotel Standards. As a floor supervisor, you will be responsible for maintaining guestrooms, working areas, and the hotel premises in general in a clean and orderly manner. Also coordinating daily housekeeping operations and maintaining the housekeeping operating standards.

 

Responsibilities

Where You'll Make an Impact:

Supervise assigned floors and ensures that all rooms, hallways, and lobbies are cleaned to Live! Casino & Hotel StandardsMaintain records, including repairs needed, lost and found items, and quality of work completed by employees; reports needed repairs and prepare service call requests for maintenanceCompletes room status reports in the morning and afternoon and forwards them to the Housekeeping officeInspects rooms in the written form daily to ensure that service levels are in accordance with quality standardsCounsels and discipline employees that violate department policies, practices or procedures through progressive counseling guidelinesCreate a good work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction and trainingManages the delivery and measurement of guest service consistent with the company’s core values.Conducts daily briefings and instructs employees on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards. Responds to emergency situations.

 

Skills to Help You Succeed:

Ability to:Effectively communicate English with guests, management, and other associates to their understanding. Additional foreign language a plus. Deal with problems involving guests and operational issues while maintaining a positive attitudeLead and mentor a teamExcellent customer service skillsInterpersonal skillsTeambuildingOpen mind and willingness to learn new processes, concepts, and ways of approaching analysis.High levels of confidentiality regarding guests and team members.Proficiency in Microsoft Office specifically Outlook, Word, Excel & PowerPoint. Qualifications

Must-Haves:

Education: High School diploma or equivalentExperience: At least 6 years of experience in Housekeeping or Hotel OperationsLicense: Must be able to obtain and maintain an appropriate gaming license as mandated by the Maryland Lottery & Gaming Control Agency

Physical Requirements:

Lifting up to 25lbs Pushing/Pull up to 40lbs Carry up to 15lbs Frequent Bending / kneeling Frequent Walking Frequent Standing Some Sitting Climbing steps Use of stairs and elevators What We Offer

Perks We Offer You

 

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:Free Basic Life InsuranceFree Short Term & Long-Term Disability Generous retirement savings optionsPaid Time Off Tuition ReimbursementOn-site Wellness center for Team Members and eligible dependents (Maryland Property only)Training and pathways for career growthRobust Rewards & Recognition ProgramsAnnual Merit Based Pay Increases Discretionary Performance Bonuses Discretionary Service BonusesFree parkingFree food and discounted mealsLive! Hotel, Food & Beverage, and Entertainment Discounts

 

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

 

To be part of an exciting experience unlike any other in the market.To be given the power and responsibility to put service and community first.To come together as a strong team, while valuing and celebrating our diversity.To be given the tools, resources, and opportunity to grow in their career.To work hard and have fun.Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.You will work in an environment where smoking is allowed.