Ensures the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.

Carries out inventory-taking of supplies and operating equipment as required by the Finance Department.

Oversees the cleanliness of guest rooms，public areas and back-of-the house areas.

To conduct frequent and thorough inspections of guest rooms and Rooms areas in general, together with the Front Office Manager and Assistant Managers - Housekeeping.

Oversees that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Ensures all Housekeeping associates deliver the brand promise and provide exceptional guest service at all times.

Ensures the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.

Carries out inventory-taking of supplies and operating equipment as required by the Finance Department.

Oversees the cleanliness of guest rooms，public areas and back-of-the house areas.

To conduct frequent and thorough inspections of guest rooms and Rooms areas in general, together with the Front Office Manager and Assistant Managers - Housekeeping.

Oversees that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Ensures all Housekeeping associates deliver the brand promise and provide exceptional guest service at all times.

Luxury hotel working experience is preferredTeam playerCreative and logic thinkingEmotional stabilityHardworkingLuxury hotel working experience is preferredTeam playerCreative and logic thinkingEmotional stabilityHardworking