About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel Seoul is located in the heart of Seoul, offering world-class customized services and sophisticated features based on its craft and expertise. The Hotel, standing tall with 29 glittering stories, is meant to look like an ancient Korean palace of old, but stylized and brought into the 21st century. Classic Korean nature motifs and modern aesthetics adorn the décor, reflecting the surrounding mountain backdrop and views of Gyeongbokgung and Changdeokgung Palaces. The Hotel features 8 distinct restaurants and bars, including award-winning Yu Yuan and the secret speakeasy Charles H., ranked as the Best Bar in Korea and one of the Asia's 50 Best Bars. The rest of the hotel is equally stunning with the works of over 130 Korean artists featured throughout the establishment. From contemporary art and pottery pieces in the rooms and halls to the intricate three-dimensional Korean ship created out of hundreds of ivory-colored buttons by Ran Hwang, Four Seasons Hotel Seoul has held the top spot as Seoul’s leading luxury hotel and rightfully so.

Housekeeping Manager
Full time

Position : Department Head
Four Seasons Hotel Seoul

The Four Seasons Hotel Seoul is looking for an Housekeeping Manager, who shares a passion for excellence and who infuse enthusiasm into everything they do. We are looking for a candidate that is dedicated to creating personalized experiences and lasting memories for our guests. This position reports to the Director of Rooms. 

Education

A university degree or equivalent experience required

Experience

Minimum of 4 years prior experience in a department head role required in hospitality, service or luxury industry

Desired Skills

Hospitality management degree or similar preferred.Excellent personal presentation and interpersonal skills and problem solving skills required.Must have solid knowledge of hotel operations, including proficiency in Hotel property management systems required.  Knowledge of Symphony and Opera preferred.Strong supervisory and leadership skills are essential, with an outstanding record of coaching and developing teams.Must be able to work a flexible schedule.Above average communication skills - verbal and written- required. Knowledge of another language(s) preferred.

Eligibility

Demonstrated ability to successfully develop someone without direct reporting linePreviously demonstrated success and credibility in providing support on corporate projects, or at another Four Seasons property 

Key Functions

Manages the team of the Housekeeping Department.  Interviews and trains the staff.  Conducts Performance Evaluations and disciplines staff when needed.  Assures daily labor report and bi-weekly payroll submission is accurate and complete. Ensures communications and follow-up on any problems, guest requests or special requirements.Schedules staff. Makes or coordinates the daily assignment of work. Oversees the start of each shift. Monitors daily assignments to assure that productivity and quality standards are being met, and guest needs are being met. Inspects all areas of responsibility daily including a number of Guest rooms.Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.  Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Guest Supplies, Cleaning Supplies and Contract Services.  Monitor periodic Linen, Uniform and Supplies Inventories.  Assures that equipment is properly maintained.  Assists in the preparation of the annual budget for labour and operating expense and for items to be included in the annual Capital Plan.Assures effective operation of the Laundry Department.Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation.

Key Expectations

Regularly communicates with Onsite Manager for pending tasks and projects.Regularly communicates with Director of Rooms about practices and/or corporate initiatives and pilot programs.Maintains confidentiality about the development and progress of Housekeeping Management Team.Assures all financial aspects are met while maintaining the best quality.Conducts orientation for new managers and supervisors.

Visa Requirements

Must already possess valid work authorization in South Korea.

We look forward to receiving your application!