Housekeeping Manager
kempinski
Housekeeping Manager
DescriptionDiscover the beauty of unspoiled nature, magnificent landscapes and endless relaxation at the footsteps of the majestic Pirin Mountain – a UNESCO World Heritage environment.
We look forward to welcoming you to an oasis of luxury, comfort and tranquility in Bansko – the most modern winter resort in the Balkans. The only representative of the Kempinski in Bulgaria is open year-round and comprises 157 Alpine-style rooms and suites, superb conference facilities, lavish dining services, three restaurants and five bars and an award-winning spa center.
For our Dream Team in Kempinski Hotel Grand Arena Bansko we are currently looking for
Housekeeping Manager who dares to craft a bespoke customer experience to our guests.
Key ResponsibilitiesMain Responsibilities:
· Supervise Housekeeping Department Staff to ensure that guests and customers, whether internal or external, receive prompt and courteous service, and to ensure adherence to hotel standards.
· On a daily basis, assign duties and special projects to Room Attendants / Public Area Cleaners, follow up on the progress.
· Check rooms randomly and particularly all those assigned to V.I.P., V.V.I.P. and Repeated Guests and coordinate the flower requirements to these guests and other special requests.
· Inspect Floors / Public Areas to ensure that facilities, equipment and amenities are clean and are well maintained; verify the work performed by outside contractors to ensure compliance to their contract; and take corrective measures in order to meet Kempinski standards.
· Participate in the recruitment of new staff by screening and interviewing applicants.
· Identify the department training needs, develop the training plan and approve it before the implementation of training.
· Keep the Housekeeping Staff informed on the daily operational activities and challenge and provide all information relevant to their job duties.
· Anticipate and maintain all equipment and supplies and assure their availability. Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipment and tools.
· Handle comments and requests from guests and other departments to meet their satisfaction. Make recommendations on improving the services provided by the Housekeeping Department.
· Monitor housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures and Health and Safety procedures for employees and guests.
· Participate in various housekeeping projects such as general cleaning, which involve scheduling, inspections, records keeping, follow-up, and communication with other related departments.
· Preparation of the annual manning guide and departmental budget in order to meet the business objectives.
· Accomplish several administrative duties related to the position such as attending meetings, writing reports, maintaining a daily log, etc.
Skills, Knowledge and ExpertiseKnowledge, Skills and Abilities:
• Professional attitude, responsible and reliable;
• Previous 3 years of experience in a housekeeping senior management role;
• Training skills;
• Excellent customer service orientation;
• Purchasing and inventory skills is an asset;
• Ability to work and communicate in a multicultural environment. Fluency in Bulgarian and English language is a must;
• Strong interpersonal and problem solving abilities;
• Knowledge of Opera PMS and Microsoft Office Applications.
BenefitsWe offer:
Company training, an exceptional opportunity for professional and career development, competitive remuneration package as well as an excellent team atmosphere.
If you are a positive person who loves challenges and likes to work in a young dynamic team as well as gain a lot of knowledge and experience in an exceptionally pleasant working environment, you are welcome to become part of the huge Kempinski family!
Only the shortlisted applicants will be contacted. All applications will be treated in the strictest confidentiality.
Application Deadline: 31 May 2025
Department: Housekeeping & Laundry
Employment Type: Permanent - Full Time
Location: Bulgaria - Bansko
Compensation: лв.1 - лв.2 / month
DescriptionDiscover the beauty of unspoiled nature, magnificent landscapes and endless relaxation at the footsteps of the majestic Pirin Mountain – a UNESCO World Heritage environment.
We look forward to welcoming you to an oasis of luxury, comfort and tranquility in Bansko – the most modern winter resort in the Balkans. The only representative of the Kempinski in Bulgaria is open year-round and comprises 157 Alpine-style rooms and suites, superb conference facilities, lavish dining services, three restaurants and five bars and an award-winning spa center.
For our Dream Team in Kempinski Hotel Grand Arena Bansko we are currently looking for
Housekeeping Manager who dares to craft a bespoke customer experience to our guests.
Key ResponsibilitiesMain Responsibilities:
· Supervise Housekeeping Department Staff to ensure that guests and customers, whether internal or external, receive prompt and courteous service, and to ensure adherence to hotel standards.
· On a daily basis, assign duties and special projects to Room Attendants / Public Area Cleaners, follow up on the progress.
· Check rooms randomly and particularly all those assigned to V.I.P., V.V.I.P. and Repeated Guests and coordinate the flower requirements to these guests and other special requests.
· Inspect Floors / Public Areas to ensure that facilities, equipment and amenities are clean and are well maintained; verify the work performed by outside contractors to ensure compliance to their contract; and take corrective measures in order to meet Kempinski standards.
· Participate in the recruitment of new staff by screening and interviewing applicants.
· Identify the department training needs, develop the training plan and approve it before the implementation of training.
· Keep the Housekeeping Staff informed on the daily operational activities and challenge and provide all information relevant to their job duties.
· Anticipate and maintain all equipment and supplies and assure their availability. Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipment and tools.
· Handle comments and requests from guests and other departments to meet their satisfaction. Make recommendations on improving the services provided by the Housekeeping Department.
· Monitor housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures and Health and Safety procedures for employees and guests.
· Participate in various housekeeping projects such as general cleaning, which involve scheduling, inspections, records keeping, follow-up, and communication with other related departments.
· Preparation of the annual manning guide and departmental budget in order to meet the business objectives.
· Accomplish several administrative duties related to the position such as attending meetings, writing reports, maintaining a daily log, etc.
Skills, Knowledge and ExpertiseKnowledge, Skills and Abilities:
• Professional attitude, responsible and reliable;
• Previous 3 years of experience in a housekeeping senior management role;
• Training skills;
• Excellent customer service orientation;
• Purchasing and inventory skills is an asset;
• Ability to work and communicate in a multicultural environment. Fluency in Bulgarian and English language is a must;
• Strong interpersonal and problem solving abilities;
• Knowledge of Opera PMS and Microsoft Office Applications.
BenefitsWe offer:
Company training, an exceptional opportunity for professional and career development, competitive remuneration package as well as an excellent team atmosphere.
If you are a positive person who loves challenges and likes to work in a young dynamic team as well as gain a lot of knowledge and experience in an exceptionally pleasant working environment, you are welcome to become part of the huge Kempinski family!
Only the shortlisted applicants will be contacted. All applications will be treated in the strictest confidentiality.
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