Join us as our next Housekeeping Manager at Naval Base Kitsap, WA with NEXCOM Hospitality Group at the Navy Gateway Inns and Suites.
ELIGIBLE FOR A $2,500 HIRING INCENTIVE (must meet eligibility req’t)
Why the Navy Gateway Inn Suites (NGIS) and Navy Exchange Service Command (NEXCOM)?
While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do. Here at the NGIS located on Naval Base Kitsap-Bangor/Bremerton no two days will look the same.
o You can expect an unforgettable, dynamic, and competitive work environment.
o We are a diverse and inclusive team supporting a high volume business, who push ourselves and those around us to develop personally and professionally, every single day.
This is where YOU fit in: NGIS Naval Base Kitsap is in need of a Housekeeping Manager to answer the call; a team player who is dedicated to supporting our local Naval community, and operational successes on a day to day basis. You will perform a variety of tasks which involve making the NGIS a home away from home for our valued guests. Your work will make an impact and support how our organization serves the best customer – our Military patrons and their families.
So, what does a typical day look like? What does it take to succeed?
The Qualifiers:
o 3 years of experience in administrative, technical or other responsible work which enabled the applicant to gain a general knowledge of hotel/motel operational practices and procedures; skill in dealing with others in person-to-person work relationships, and the ability to exercise mature judgment.
ü May substitute 1 year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4-year bachelor's degree for 3 years of general experience.
One year of responsible experience that provided an in-depth knowledge of hotel/motel housekeeping methods and practices. Such experience should include background in most of the following: procurement of supplies and equipment, operational efficiency, sanitation, internal finance controls, budgeting, staffing, room design and decorating; or similar work which demonstrated the knowledge and abilities of the operational area. Must possess the knowledge and skills necessary to perform job duties.Must pass a pre-employment criminal background check.The Benefits begin DAY ONE:
We know you work hard, and cultivate the very best solutions for your family – and that’s why we offer a competitive federal salary comprehensive benefit plan.
o Benefits begin on DAY ONE
ü Medical/Vision Dental
ü 401(k) Pension Plan
ü Life Disability Insurance
ü Sick and annual leave accruals
ü Tuition reimbursement program
ü Continuity of Employment Programs for Military Spouses
ü Tax Free shopping, worldwide, at any Navy Exchange location
ü Access to on-base amenities, including lodging, bowling, gym, movie theaters, much more (where available)
ü Employee Assistance Plan (EAP)
Includes LifeMart Discount Savings Program
Job Summary:
Grade: NF03, Salary Code 3C.
Manages the Housekeeping Department at NEXCOM Hospitality Group NHG properties with 150 rooms or more. Provides onsite management and administration of the housekeeping department and laundry delivery operations for one or more locations. Ensures guests are provided adequate and timely housekeeping services and laundry operations run efficiently.
Duties and Responsibilities:
Establishes and ensures NHG standards policies and procedures regarding the housekeeping and laundry departments are effective and maintained.
Supervises Housekeeping and Laundry Department associates. Organizes and directs departmental training programs and maintains training records for each associate. Resolves personnel problems hires new associates and ensures adequate staffing. Evaluates associates performance and quality of work recommends awards and or corrective disciplinary actions. Monitors productivity and motivates staff to improve performance.
Develops a professional housekeeping and laundry staff to ensure adequate guest service.
Conducts written daily guest room laundry and facility inspections preparing reports as needed. Inspected areas include walls doors carpets FF E plumbing HVAC systems and laundry equipment. Takes corrective action on all housekeeping and laundry discrepancies and reports all other discrepancies to the appropriate department for action.
Ensures all equipment is properly maintained stored and accounted for. Places maintenance calls for repairs as required within procurement guidelines.
Inspects and evaluates physical condition of NHG guest rooms and public spaces for preventative maintenance and required repairs painting and furnishings to maintain NHG standards. Originates work orders for repairs to guest rooms or public areas and may review with the maintenance department Supervisor and or the NHG GM.
Verifies condition and possible unauthorized occupancy of vacant rooms notifies NHG GM of any discrepancies.
Schedules special deep cleaning programs as required.
Maintains inventory of associates uniforms prepares and verifies all departmental payroll information. Ensures all leave requests are in writing and approves disapproves in a timely manner.
Must possess a welcoming manner and positive attitude. Demonstrates effective communication skills when responding to guest requests and inquiries regarding housekeeping operations services. Refers unusual problems requests to the NHG General Manager GM for further action.
Maintains regular contact with the front office for check-outs through the use of a Property Management System PMS .
Participates in the development of annual budget and planned improvements. Manages departmental budget monitors monthly payroll and supply expenses. Maintains inventory of guest housekeeping and laundry supplies and linens places orders for necessary supplies and equipment records arrival of received goods completes invoices and submits to the NHG GM for processing. Responsible for bulk items issued from the storeroom. Responsible for coordinating supervising and completing the quarterly linen inventory as well as periodic unannounced supply inventories to detect missing inventory.
Ensures NHG operating procedures are in compliance with all state and federal regulations with regard to OSHA NAVOSH and NHG regulations.
Plans and carries out assignments with minimal supervision. Coordinates with other associates assigned to NHG as required to carry out responsibilities and advises supervisor of progress or problem areas.
Performs cleaning and laundry duties on an as needed basis to cover staff shortages or other unanticipated occurrences.
Implements all safety fire prevention MSDS and environmental industrial hygiene requirements.
Ensures security measures are maintained at all times.
Ensures guest privacy is maintained at all time
Carries out EEO policies and communicates support of these policies to subordinates.
Performs other related duties as assigned