Housekeeping Order Taker
kempinski
Housekeeping Order Taker
DescriptionProvide clerical/secretarial and administrative support for the housekeeping department, including typing, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining employee files and departmental record logs.
Key ResponsibilitiesMaintain complete knowledge of:\nAll hotel features/services, hours of operation.\nAll hotel room types, numbers/names, layout, appointments, amenities, and locations.\n Housekeeping services available for guests. \n Available laundry/dry cleaning services and hours of operation.\n Meet with the Housekeeping supervisor/departing supervisor to review business status and follow-up actions.\n Access all functions of a computer system in accordance with departmental specifications.\n Set up work station with necessary supplies, maintain cleanliness throughout shift.\n Legibly complete requisition for additional supplies/materials and submit to manager.\n Maintain updated resource materials on all vendors and information to accommodate guest inquiries.\n Review the designated in-house guest list and be familiar with guests' names and room locations.\n Print designated reports and distribute accordingly.\n Update room status report in accordance with departmental procedures.\n Contact the floor supervisor to resolve floor discrepant rooms.\n Monitor and track status of out of order rooms; update accordingly.\n Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work submitted.\n Communicate departmental and guest needs as they arise with respective Housekeeping personnel.\nDocument pertinent information in departmental log book. \nMaintain security and accurate record of all guest room keys issued to Housekeeping staff.\nIssue housekeeping items to Floor Attendants for delivery to guest rooms. Follow up on return of items.\nAccommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.\nInventory and management of stock control.\n Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.\n
Application Deadline: 3 March 2025
Department: Housekeeping & Laundry
Employment Type: Permanent - Full Time
Location: Egypt - Cairo
DescriptionProvide clerical/secretarial and administrative support for the housekeeping department, including typing, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining employee files and departmental record logs.
Key ResponsibilitiesMaintain complete knowledge of:\nAll hotel features/services, hours of operation.\nAll hotel room types, numbers/names, layout, appointments, amenities, and locations.\n Housekeeping services available for guests. \n Available laundry/dry cleaning services and hours of operation.\n Meet with the Housekeeping supervisor/departing supervisor to review business status and follow-up actions.\n Access all functions of a computer system in accordance with departmental specifications.\n Set up work station with necessary supplies, maintain cleanliness throughout shift.\n Legibly complete requisition for additional supplies/materials and submit to manager.\n Maintain updated resource materials on all vendors and information to accommodate guest inquiries.\n Review the designated in-house guest list and be familiar with guests' names and room locations.\n Print designated reports and distribute accordingly.\n Update room status report in accordance with departmental procedures.\n Contact the floor supervisor to resolve floor discrepant rooms.\n Monitor and track status of out of order rooms; update accordingly.\n Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work submitted.\n Communicate departmental and guest needs as they arise with respective Housekeeping personnel.\nDocument pertinent information in departmental log book. \nMaintain security and accurate record of all guest room keys issued to Housekeeping staff.\nIssue housekeeping items to Floor Attendants for delivery to guest rooms. Follow up on return of items.\nAccommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.\nInventory and management of stock control.\n Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.\n
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