At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

About Universal Cabana Bay Beach Resort

Join the team at this vibrant, retro hotel inspired by iconic Florida beach resorts of the 1950s and 60s.

This position is responsible for deep cleaning of hotel guest rooms according to Star Service standards. We provide the highest level of quality and service by extensively detailing all guest rooms.

Job Specific

Reports to work as scheduled, in proper uniform, in accordance to Loews StandardsDeep cleans and sanitizes all assigned rooms and bathroomsFollows the designated sequence of room assignmentsDeep cleans guest room windows and balconies to Loews standardsReplaces all amenities and linens according to Loews standardsKeeps work area clean and orderlyDeep cleans assigned rooms within shift time requirements, passing all inspectionsPreparation and deep cleaning of roomsCleans spots on wallsCleans spots on carpetsCompletes special cleaning projectsRecognizes and reports any maintenance issues according to Loews standardsTurns in lost and found items as per Loews standardReports items of value left unsecured in hallways and guestroomsAdheres to OSHA regulations and Loews policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessaryAdheres to OSHA regulations and Loews cleaning policies and procedures to ensure professional appearance of hotelThorough knowledge of proper cleaning methods for various surfaces and fixturesUses proper chemicals when cleaning as described by the department’s proceduresThorough knowledge of proper carpet and upholstery care policies and proceduresAdheres to established cleaning schedules and methods to extend life of all items in guest rooms and professional appearance of hotelPerforms all deep cleaning duties in a timely and professional manner Performs an in depth inspection before leaving any areasFollows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updatesDemonstrates working knowledge and team effort in accomplishing additional deep cleaning projects as assignedReads departmental log book and bulletin board on a daily basisObserves guidelines for using and maintaining all pertinent equipmentAttends all department meetings as scheduledMaintains assigned guest and employee areas in accordance with established policies and proceduresSpecial projects and detail cleaning duties as assignedFlexibility and cooperation working closely on projects with other Engineering personnelApplies excellent guest relations skills when interacting with guestsInteracts with guests in a friendly and professional mannerAnticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat businessFamiliar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilitiesSatisfies guest requests for information and servicesDemonstrates a friendly attitude to co-workers and all other hotel staffTreats guests and other employees with courtesy and respectConsistently maintains a positive attitude that ensures the best guest experienceGives recognition to repeat guestsFollows procedures when entering guest rooms, always keeping the guest’s need for privacy in mindHandles all guest complaints according to Star Service Standards, notifies Supervisor of actions takenObserves hotel telephone etiquette, message, and call handling procedures

General

Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standardsAttendance in conformance with standardsMay be required to work varying schedules to reflect business needs of the hotelRequired to attend all training sessions and meetingsAbility to perform “Physical Requirements” and “Mental Effort Requirements” as explained below

Qualifications

Able to work as part of a dynamic quality-driven teamBasic English language skillsAble to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shiftAble to work a flexible schedule, including weekends and holidaysEffusive personality with stellar customer service skillsPrevious housekeeping experience is preferred but not required is preferred.