Job Description Summary

The Housekeeping Supervisor sets the tone for Sonesta’s mission by always going above and beyond for our guests and coworkers.

The Housekeeping Supervisor is responsible for supervising and inspecting the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

This is typically a 3rd layer of supervision in the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action.

Job Description

Work Environment  

Housekeeping office, guest rooms, corridors, service elevators and storerooms. Other areas as needed. 

Physical Demands 

Must be able to exert up to 50 pounds of force occasionally, and/or 25 pounds of force. frequently or constantly to lift, carry, push, pull or otherwise move objects. 

Expected Hours of Work  

Must be flexible to work variable days of the week to include weekends and holidays. 

Must be flexible to work variable shifts (days, nights, overnights). 

Ten to twelve hour shifts sometimes required. 

 

Education and Experience 

Minimum: High School Diploma or equivalent. Some college is an asset. 

1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience.   

Must speak fluent English. Other languages preferred.   

Principle duties and responsibilities (Essential Functions) include:  

Duties and Responsibilities 

Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. 

Perform desk opening duties and prepare daily room assignments 

Assist with scheduling and control daily attendance to ensure proper coverage.  

Assist with payroll programs and prepare bi-weekly payroll closing reports 

Conduct daily team meetings, attend other meetings as necessary 

Monitor performance and recommend disciplinary action in accordance with company rules and policies.  Alert management of potentially serious issues. 

Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.   

Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.  Advise employees of deficiencies and instruct on corrective action.  Provide adequate retraining as needed. 

Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair. 

Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. 

Control expenses and minimize waste within all areas of housekeeping.  

Prepare supply inventories and ensure appropriate par levels 

Complete all paperwork and closing duties such as billing guest dry cleaning, discrepancy reports, , productivity reports, etc. 

Promote teamwork and quality service through daily communication and coordination with other departments.   

May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction. 

Report, turn in, and/or log all lost and found items according to established procedures. 

May regularly assist with deep cleaning projects. 

Refer to attached additional job responsibilities and Health & Safety duties and responsibility 

Assist with other duties as assigned. 

Qualifications and Skills  

This job requires ability to perform the following: 

Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 100 pounds 

Frequently standing up and moving about the facility 

Frequently handling objects and equipment to maintain the facility 

Frequently bending, stooping, and kneeling 

Other: 

Communication skills are utilized a significant amount of time when interacting with guests and employees. 

Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork. 

Basic mathematical skills are used occasionally.  

May be required to work late afternoons, weekends, and/or holidays. 

Additional Job Information/Anticipated

Pay Range

Go Beyond @SonestaHotels 

WHO WE ARE 

We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality. 

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed.  Doing the Right Thing and Going Beyond are our principles that guide everything we do. 

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time. 

Accessibility for Ontarians with Disabilities Act (AODA) 

The Yorkville Royal Sonesta Hotel is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you need accommodation, please let Human Resources know. 

Salary: $50,000.00/annual

AI may be used to screen, select and assess applicants

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Salaried FTE Benefits

Food and Beverage Discount

RRSP Match

Drycleaning

Competitive Medical and dental benefits

Competitive Extended health care coverage

Various employee perks and benefits

Tuition reimbursement

Employee Assistance Program  

Competitive Short- and Long-term disability program

Paid vacation

Paid sick days

Employee discounted hotel rate- for all Brands within the company

Unionized FTE Benefits

Food and Beverage Discount

RRSP Match

Tool and shoe reimbursement

Competitive Medical and dental benefits

Competitive Extended health care coverage

Various employee perks and benefits

Tuition reimbursement

Employee Assistance Program

Competitive Short term disability

program

Paid vacation

Paid sick days

Employee discounted hotel rate- for all Brands within the company

Unionized PTE Benefits

Food and Beverage Discount

Employee discounted hotel rate

Tool and shoe reimbursement

Various employee perks and benefits

Employee Assistance Program

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.