People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. It’s more than a job, a guest experience, or a business investment. Together, we are making a difference in people’s lives. ~Tony Davis, President

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Coordinate the daily sign-in/out of master keys/section keys, ensuring proper tracking and security measures are followed. Monitor housekeeping productivity by tracking vacant dirty (VD) rooms at specific times and promptly notify the manager of any potential concerns.
• Assign daily special assignments, such as high dusting, low dusting, and coffee pot cleaning, to housekeepers for extra cleaning duties. Ensure general cleaning and tracking of bedspreads, tub/tile, and mildew are consistently executed to maintain high cleanliness standards.
• Take full responsibility for AAA inspection rooms, ensuring that all designated rooms meet or exceed the required standards set by the AAA guidelines.
• Enforce the use of the red sticker LSOP (Linen Standard of Operating Procedures) to ensure that all rules and regulations are followed. Ensure timely completion of all accident/incident reports, maintaining a proactive approach to safety and compliance.
• Manage the weekly inventory, ordering, and maintenance of cleaning supplies, guest supplies, office supplies, and uniforms based on projected occupancy and budgeted wages. Foster efficient inventory management to minimize waste and control expenses.
• Conduct thorough reviews of inspection room requirements during pre-shift meetings and schedule staffing accordingly, taking into account occupancy levels, labor costs, guest satisfaction, and budgeted wages.
• Maintain appropriate linen par levels and order new linen based on seasonal demands to ensure an uninterrupted supply of linens for guest rooms and public areas.
• Promptly notify and follow up on equipment repairs, ensuring the smooth functioning of laundry, housekeeping, and contract labor operations. Keep a productivity sheet updated to monitor performance and identify opportunities for improvement.
• Collaborate closely with the Housekeeping Manager to develop and maintain a comprehensive cleaning schedule for all areas of the hotel, optimizing efficiency and productivity.
• Monitor attendance, address tardy arrivals, and control call-offs to maintain a reliable and punctual workforce.
• Regularly inspect linen for damages, recommend appropriate treatment, and ensure proper usage and distribution throughout the day, maintaining adequate linen stock on floors and in the pool area.

Our Benefits Include:

Comprehensive Health Insurance – Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance
401K with Company Match
Employer Paid Life Insurance
Complimentary Employee Assistance Program
Paid Time Off to include Vacation, Personal, Sick, & Holidays
Discounted Hotel, Spa, Golf, Retail, and Food & Beverage
Tuition Reimbursement Program
PCH University & Professional Development Series
Associate Referral Program

Our Culture:

Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first.

We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.

PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do!

You belong here. Join the PCH Hotels & Resorts family, where we put people first.