Housekeeping Supervisor

Department: Housekeeping & Laundry

Employment Type: Permanent - Full Time

Location: United Arab Emirates - Dubai

DescriptionThe incumbent in this position is responsible for directing and controlling the day-to-day housekeeping operations on the Floors or in the Public Areas in order to ensure the highest standards of cleanliness.  They assist the Assistants Executive Housekeepers and the Executive Housekeepers in the planning of the department. 

Key Responsibilities\nDirect the work assignments of supervisory and non-supervisory staff in an efficient manner to ensure that guests and other departments receive prompt and courteous service.\nCheck Public Areas / Floors to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurnished as required..  If assigned on Floors, check rooms and particularly those assigned to V.I.P., V.V.I.P and known repeated guests receive special attention to ensure they meet the hotel standards.\nCoordinate with the other sections of the Housekeeping Department and the other Departments on all relevant matters that affect the physical appearance of the hotel and room status, keep them informed and follow up on outstanding issues.  It may be the confirmation of room status to the repair work to be done.\nWhen needed, assist the Assistant Executive Housekeepers in the recruitment, management of performance, identification of training need, development of training plan and implementation of training.\nConduct monthly training sessions with existing employees in order to meet the identified training needs.\nSchedule routine inspection by supervisors, of all housekeeping areas including occupied and non-occupied rooms.\nControl usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipment and tools.\nAssist the Assistant Executive Housekeepers in the monitoring of housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures, and Health and Safety for employee and guests. \n \nAdditional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise\nEquivalent to a high school graduate.\n2 to 3 years experience in a supervisory position in housekeeping department\nPreferably in a 5 star hotel.\nAbility to work and communicate in a multinational environment:\nLocal language – excellent oral and written skills (as applicable)\nEnglish – oral and written skills\nAdditional language - beneficial\nComputer literacy adapted to the field of training:\nKnowledge and Skills on Cleaning techniques\nKnowledge on cleaning products, equipment and machine\nKnowledge on housekeeping procedures and standards\n


About KempinksiFounded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.