Location Austin Hotel Downtown Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; you’ll be just steps away from the Austin Convention Center and the Texas State Capitol.Omni Austin Hotel Downtown’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Austin Hotel Downtown’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Austin Hotel Downtown may be your perfect match. Job Description The role of the Housekeeping Supervisor is to ensure that the cleaning and servicing of guestrooms, public areas, back of house and landings meet Omni four star/four diamond standards. Omni Benefits Include + Free Downtown Parking in our Underground Garage + Associate Cafeteria with Daily Complementary Hot Meals + Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability. + 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount + Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more! + Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts + Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance Responsibilities + Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest expectations. + Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken. + Maintains open and clear communication with all departments and guests to ensure consistent service. + Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program. + Assists Executive Housekeeper with all of the following departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, assist with scheduling, Kronos and payroll cost controls. + Monitor Housekeeping inventories to ensure adequate levels are maintained. + Maintaining close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues. + Inspects the cleaning and servicing of all guestrooms, and inspects all vacant rooms on a daily basis. + Prepare and complete all reports needed. VIP’s, Due-Out’s V/D’s etc. + Identifies all cleaning defects and reassigns them to the responsible GRA. Completes a full inspection form for each GRA and forwards them to the Executive Housekeeper on a daily basis. + Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA’s, and that they are completing all daily housemen duties/special projects. + Participates in energy conservation efforts. + Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored. Eliminates waste of supplies. + Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience. + Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness. + Inspect the cleaning and servicing of guestrooms and public areas + Assign special projects as directed by the Director of Housekeeping. + Report any needed repairs or discrepancies of guest rooms. + Ensure that all Guest Room Attendants have appropriate supplies and linens. + Assist in the cleaning of guest rooms when necessary. + Assist in processing AM and PM room status reports. + Ensure that the Guest Room Attendant’s linen cart is neat and well organized. + Ensure that linen closets on guest room floors are completely stocked. + Maintain supply cage stock, neat and clean at all times. + Must have all guest rooms punched in via the phone after completion. + Ensure VIP rooms are inspected ASAP. + Ensure check out/vacated rooms are a priority. + Knowledge of hotel, facilities and events. + To ensure hotel, guest and associates are maintained in a safe and secure environment. + Complete other duties and tasks as assigned. Qualifications Experience in Housekeeping in a hotel environment. Ability and willingness to stand for an entire shift. Ability and willingness bend, stretch, reach, and push moderate to heavy weight. Working environment includes Interior of hotel, occasional travel around property with exposure to outside weather conditions. Exposure to cleaning supplies and hazardous chemicals. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Job LocationsUS-TX-Austin Posted Date23 hours ago(1/21/2025 5:42 PM) Requisition ID 2025-118720 # of Openings 1 Category (Portal Searching) Housekeeping