About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. 

Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Mallorca is located on a cliff and surrounded by pine forests looking over the fishing town of Port Soller. Its 121 spacious guestrooms and suites, all with private terrace or balcony, enjoy stunning views of the port, the Mediterranean Sea and the impressive Tramuntana mountain range, a UNESCO Heritage site. The hotel offers three restaurants, two bars, three swimming pools and a Talise Spa. The hotel is divided into eleven low-rise structures ensuring that visitors experience a truly exceptional and natural environment.

 

About the Role:

An opportunity has arisen for a Trainee position in our Housekeeping Department at Jumeirah Mallorca- 

The main duties and responsibilities of this role:

Oversee, train, and evaluate the performance of assigned housekeepers, departmental trainers and house attendants ensuring that all procedures are completed to the hotel's standards.  Provide lateral service where necessary to ensure the finest service to guests. Verify status on room reports, determine discrepant rooms, prioritize, and update status of departing guestrooms. Ensure that employees always comply and abide by the employee standards of conduct. Inspect supply levels, cleanliness and organization of floor closets and assign designated employees to rectify any deficiencies. Ensure that cleanliness and condition of each area meets designated hotel standards, and the appropriate inspections are carried out on a consistent basis.  Accommodate guest requests for Housekeeping items or additional supplies expediently and courteously. Follow up on delivery and return of all such items with appropriate employees. Monitor and handle any guest complaints and ensure guest satisfaction. Break of the house learning as a Supervisor. Handling complaints and lead investigations when needed. Learning to Lead PM shift supervisor role and executing the daily handover for the next day. Leading the daily briefing with your room attendants.

 

About you:

The ideal candidate for this position will have the following experience and qualifications:

Qualification

Studies related to hospitality

 

Experience

Supervisor experience is a strength

 

Skills

Excellent level of English and Intermediate level of Spanish.  Friendly, approachable, and professional Ability to maintain hotel's standards, policies, and procedures with assigned staff. Ability to prioritize and organize work in addition to delegating work to appropriate individuals. Ability to maintain confidentiality of hotel guests and pertinent hotel information and convey the same sense of confidentiality to all employees. Ability to endure abundant physical movements in carrying out certain job functions when the situation permits.

 

About the benefits:

 

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry. This includes excellent training and development opportunities, uniform, laundry services, meals during working hours and retail leisure discounts. We also provide accommodation for our trainees.