Description

Summary: 

To supervise, direct, assist, and assure the completion of housekeeping tasks assigned to Room Attendants and House persons in guest rooms and corridors to maintain Fantasy Springs Resort Casino’s high standards of cleanliness.  

Essential Duties And Responsibilities Include Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance. Prepare work orders for shampooers to clean carpets and supply room attendants to maintain par stock in closet, etc. Complete all Do-Outs on assigned floors. Inspect Rooms for assigned Room Attendants (5) Make one bed for each assigned room attendant (5). Inspect all cash deposit rooms on assigned floors. Train and monitor performance of room attendants and house persons.   Provide organization, instruction, guidance, communication, counseling, as well as exercise good judgment, while reinforcing Fantasy Springs Resort Casino’s high standards of quality.   Prepare work performance reports on all personnel assigned to work area and submit to the Housekeeping office.   Insure all jobs are completed within the shift. Prepare P.M. room status report. Take requested inventories of furniture, fixtures, equipment and supplies, etc.   Insure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines.   Upon inspection of VIP rooms and show rooms, make certain all VIP supplies are in place. Report all maintenance deficiencies in guest rooms and corridors via work orders. Telephone deficiencies considered emergencies (i.e. overflowing toilets or broken pipes in bathrooms, lights out in bathrooms, closets, or corridors, broken mirror or window) to the maintenance department. Assist room attendants and house persons in securing all supplies and tools necessary for the completion of their jobs as the need arises. Report all suspicious persons or actions, hazardous conditions, etc. to the Security Department. Turn is all items found in employee’s working area to Hotel Lost and Found department. Respond to guests questions. Provide guest assistance, directions, and information as requested. Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations. Other duties as assigned such as assisting Room Attendants when necessary. Expedite special guest requests, such as extra towels, blankets or pillows. This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company. Must be able to lift and carry up to 50 lbs. Supervisory Responsibilities

This position does have supervisory responsibilities.

Requirements Any combination of education and experience that provides the required knowledge, skills, and abilities.  Must be at least 18 years of age or older.  Must have a High School Diploma or GED equivalent for Supervisory role.  High School Diploma or GED equivalent preferred for Lead Housekeeper.  Minimum six months supervisory experience or one year of comparable Housekeeping experience acceptable.  Preferably able to speak/understand Spanish as well. Work Environment

Employees working the Casino or Bowling Center may be exposed to second-hand smoke and moderate levels of noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees working in the Casino or Bowling Center may be exposed to second-hand smoke and moderate levels of noise. 

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