**Duties and responsibilities** + Supervise the implementation of housekeeping standards and procedures in relation to: Bed Room Service, Bathroom Service, Valet Service, Linen maintenance. + Recommended changes to these standards and training needs on an ongoing basis + Maintain a current and thorough knowledge of all housekeeping systems + Open and close the shift and ensure effective shift hand over + Distribution and collection of keys + Management of all incoming and outgoing calls + Solve employee grievances + Perform Room allocations + Perform Room inspections + Prioritise arrival rooms + Liaise with Front Office for guest and hotel requirements + Ensure guest valet is processed and delivered in a timely manner + Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories) + Manage all special requests made by guests + Ensure consistency within the department + Management of lost property for the hotel + Ensure you have complete knowledge of room types, layouts and facilities + Manage storage areas + Maintain adequate stock levels + Complete stock takes as required + Maintain stock levels + Conducts shift briefings to ensure hotel activities and operational requirements are known + Works with Superior and Human Resources on manpower planning and management needs QUALIFICATIONS AND REQUIREMENTS **Required Skills –** + Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. + Able to speak, read and write English + Proficient in the use of Microsoft Office + Organizational and training abilities **Qualifications –** + High School or Diploma in Hotel Administration, Hotel Management or equivalent **Experience –** + 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training. + Type and level of experience required may vary slightly based on size and complexity of operation **The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.** Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.