The Tower Manager is responsible for the overall operation of the Housekeeping tower. Responsible to ensure the staff is completing tasks as required for maintaining the guest room inventory. Responds to critical guest and team member issues as necessary.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

·       Directs and coordinates the daily operations of the housekeeping tower to ensure guest rooms and other specified areas are cleaned to the pre-determined standards

·         Inspections of VIP, site rooms, returning preventive maintenance rooms

·         Upholds consistent inspections of clean/vacant rooms for cleanliness, maintenance problems.

·         Ensures consistent exceptional service and quality of housekeeping while promoting a safe work environment

·         Effectively work within department to identify, communicate, and dispatch work orders, guest service items, and guest opportunities

·         Responsible for maintaining quality and performance standards and assuring levels of service meet or exceeds hotel standards.

·         Conducts inspections of hallways, guest rooms, linen closets, stairwells and recommends repairs and upgrades when needed

·         Spends at least 85% of their shifts in the Tower observing, inspecting and ensuring the tower maintains our 4-diamond status

·         Accountable for maintaining inventory levels of furnishings and supplies

·         Capable of resolving escalated issues arising from operations and requiring coordination with other departments

·         Stays up to date on OSHA and safety standards within housekeeping department

·         Reports any safety hazards, concerns, or incidents to appropriate management

·         Coordinates with Housekeeping Manager for the preventative maintenance and deep cleaning schedule of rooms

·         Ensure all team members always meet appearance standards

·         Continuously monitor the LMS system to ensure that guest room status is updated

·         Review room discrepancies and out of order reservations periodically and follow up as necessary

·         Able to communicate effectively with the property operations department and front desk

KNOWLEDGE/SKILLS/ABILITIES

·         Minimum of 21 years of age

·         Must be proficient in Microsoft Office Products including Outlook, Word, & Excel

·         Working knowledge of property management system including Amadeus or similar

·         Champion of Guest Service and building positive team spirit

·         Excellent communication skills both written and oral

·         Must possess interpersonal skills to deal effectively with business contacts and team members at all levels of the company

 

CERTIFICATES AND LICENSES

§  Must obtain and maintain appropriate AES card.

 

EDUCATION and/or EXPERIENCE

·         Minimum 3 years Housekeeping Management experience

 

PHYSICAL DEMANDS

·         While performing the duties of this job, the team member is constantly standing, kneeling, walking, reaching, twisting, grasping, lifting, listening, using computer, telephone, and speaking.

·         Frequently using wrist motion, dexterity, eye-hand coordination, and writing, typing on computer keyboard

·         Must be able to lift, push, or pull up to 25 pounds on an occasional basis.

·         Must be able to stand and walk the floors of the hotel for at minimum 85% of all their shifts

 

WORK ENVIRONMENT

·         Work performed indoors, in climate-controlled environment. The noise level in the work environment is usually loud. Team Member may be exposed to odor and secondhand smoke. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Must be flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.

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