JOB SUMMARY

Responsible for the training and development of team members within the Housekeeping department including ongoing technical skills and Family Style Service training.

ESSENTIAL DUITIES AND RESPONSIBILITIES (May include, but is not limited to the following) 

Assist leaders with the development of housekeeping training skills Directly responsible for the training and supervision of all new housekeeping team members including room attendants, housepersons, linen runners and office Clerks Coordinate and organize inter-departmental training meetings Evaluate employees, monitor all working areas, conduct and develop specific training program for each job description in the Housekeeping Department Communicate with managers and supervisors the progress of new team members that have completed training Keep training progress records of all team members and to organize retraining when necessary Monitor housekeeping team members to be sure they are performing their job duties correctly and in a timely manner Conduct daily walk through of vacant clean and inspected rooms to monitor room attendants’ cleaning standards Exemplify our core values, family style service, our mission and vision Exemplify our DEI (diversity, equity, inclusion) culture Perform other job-related duties as assigned 

KNOWLEDGE, SKILLS, AND ABILITIES

Filing and general office skills Good organizational skills Understand and comply with all company and departmental rules and regulations, policies and procedures Skill in establishing and maintaining effective working relationships with team members and guests Ability to read, write, and communicate verbally in English and Spanish Basic knowledge of computer systems Self-motivated and detail oriented Possess initiative and high energy level Knowledge of chemical use, OSHA regulations, and Biohazard clean-up procedures High School diploma or equivalent

PHYSICAL DEMANDS AND WORK ENVIRONMENT (May be required in order to perform the essential functions of the position)

Work is performed in an office and hotel environment such as guest rooms, hallways, closets and storage areas Work may be performed in areas that entail various conditions of hot, cold, noisy, smoky, dimly lit or brightly illuminated, moving objects and exposure to chemicals Work requires knowledge and use of electrical, mechanical and computer equipment Work may be performed alone, with others, around others, with verbal contact and/or face-to-face contact May be subject to smoking environment and moderate noise Position requires Team Member to enter & exit from the Team Member entrance which entails 4 flights of stairs (40 steps) Requires frequent crouching, kneeling, crawling, climbing, standing, balancing bending and reaching in areas from floor level to 6 ft. high, walking, sitting, repetitive use of both hands to include soft and firm/strong grasping, finger dexterity Requires normal sense of touch, smell, and sound, normal vision range and absence of color blindness.  Requires eye/hand coordination Requires the ability to distinguish letters and symbols Requires the use of office equipment such as computers, telephones calculators and copiers 

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS:  Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and individuals’ religious beliefs or practices.

As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.