The RoleAre you looking to make an immediate impact in a fast-paced, fast-track company at the crossroads of education and travel? Do you have Residence Life experience?EF’s International Language Campus in Miami Beach, FL has an available Housing Manager position. We are looking for talented and exceptional individuals to join our team. We seek motivated, responsible, dynamic, and community-building individuals to take on the exciting challenge of working in an international environment. As a Housing Manager at EF, you have the opportunity to work with a highly diverse student population and a high-energy staff. The position both provides and requires great flexibility and entails wearing many hats including those of event coordinator, role model, counselor, and policy enforcer to name a few. Community development is important in the position and the Housing Manager should have a strong desire to provide support to the student body and to help make our international students feel at home here on campus and in Miami Beach. Diplomacy, patience, flexibility and strong conflict resolution skills are essential when working with international students from all over the world and of varying English abilities. The Housing Manager will fulfill the duties of the Housing when she is not there. Experience in the student life sector is preferable.The position is full-time and will require some weekend work and flexible working hours at certain times of year. The schedule varies from week to week due to an on-call rotation.Be an influential leader and manager to a team: run meetings, develop agendas, drive improvement.Arrange housing assignments for a residential population of approximately 400 students (600 during peak season)Be responsible for the room change requests and ensure that all requests are completed as fast as possible. Directly contact the students for all room changes’ requests.Manage special groups requests and provide exceptional customer service to all students.Facilitate training sessions throughout the year for the residential team.Conduct weekly building and safety inspections with Facilities and Security staff. Manage a staff of 6+ Resident Advisors, housing team, and seasonal staffEnforce school rules and policies, manage and follow up on student discipline issues. Exhibit effective listening and mediation skills.Place all working orders for Facilities in Maximo in a daily basis and track maintenance issues, and coordinate with the Facilities Management teamAct as a liaison between Residence Life and Facilities, and between Residence Life and Security to assist with all room and building service required.Provide exceptional customer service to students regarding housing issues and achieve positive resolution of student and sales office concerns.Take the emergency phone as per the rotation. When serving on-call, respond to all emergency situations in a calm and responsible manner.Support to implement student life activities and programming.Communicate issues with international sales offices (concerning logistics and student discipline)Ensure and upkeep the quality of the rooms, and shared areas of the residence.Work directly with students, facilities, resident advisors, and sales offices through daily communication to problem solve, manage crises, and help students acclimate to a new environment.Work directly with suppliers as housekeeping and dining hall to ensure daily successful operation and finances.Manage staff and supplier payments, ensuring payments are made accurately and on time.Motivate Housing Department staff to drive results.Essential traits and abilitiesBachelor’s degree2-3 years of operational and staff management experienceCalm ability to prioritize and act when faced with multiple demandsExcellent organization, communication skills and attention to detailAbility to meet long and short-term goalsA positive attitude, sense of humor, and empathy for othersComfort with a fast-paced environmentFlexible and freely able to handle last-minute changes and meet deadlinesThis position is in-person and full-time, it will require occasional weekend work, and evenings at certain times of the yearEarnings: $42,000 - $46,000 Room and Board includedWhy you’ll love working here: Perks, Benefits, and more!
This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support. 

In addition, you can expect:Commitment to professional growth: robust monthly calendar of trainings and workshops Four weeks paid vacation your first year, ten paid holidays, and two floating holidays25% company match on your 401(k) contributionsMarket-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insuranceDependent care, healthcare and commuter Flex Spending Accounts (FSAs)Access to fertility care and family-building supportWellness benefits and a yearly fitness reimbursementFrequent social and learning events, including access to our employee-run “EFinity” groupsRobust Employee Assistance ProgramTuition reimbursementTenure-based sabbatical eligibilityEF Product Discounts (discounts on travel, international language schools, childcare with our Au Pair product and more)Discounts at local venues and businesses About EF Education First Some companies are in the Business of Technology.
Others are in the Business of Finance…Sports…Or Soft Drinks.
At EF, we’re in a different kind of business.
One that’s a little less tangible, and a lot more important.
We’re in the Business of Understanding.

For over 60 years we’ve been the leader in international educational programs and culturally rich travel experiences with the power to change how people think, feel and act.   The programs we deliver open the world to students and travelers in ways that challenge biases, overcome barriers, and pave the way for a more understanding world.  You’ll find us working across more than 50 countries, with offices in some of the world’s greatest cities - each one filled with smart, driven people who push each other to be better every day.  And yes, we have technology, we have finance, we even have sports with our own professional cycling team.  But it’s what we do with it – building greater understanding, breaking down barriers, and creating a better world…that makes all the difference.   EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and and/or reference checks, as applicable.