Essential Functions of the position are detailed below, and include any physical requirements below that. 1.Provides direct service to clients by maintaining a caseload and responding to any inquiries and providing general information regarding the Bridge Subsidy Initiative Program;2. Responsible for preparing correspondence, notifications, and internal paperwork for holds, reinstatements, and return of security deposits;3. Works in collaboration with Occupancy Team to assist tenants at risk of eviction;4. Is knowledgeable in and understands program regulations and Housing Agency Policies in order to effectively resolve general tenant/ landlord issues;5. Handles all client complaints as well as crisis situations in consultation with his/her supervisory chain, in compliance with Agency/ Programmatic policies and procedures and treats each case with sensitivity and expedience;6.Maintains up-to-date and accurate client files and databases, as required by agency/programmatic policies and procedures, professional standards, and external requirements of all relevant regulatory, licensing or accrediting bodies in the course of performing job expectations;7.Handles a wide array of administrative tasks to ensure compliance with agency/programmatic policies and procedures, professional standards, and external requirements of all relevant regulatory, licensing or accrediting bodies in the course of performing job expectations;8.Knows and complies with laws and regulations relevant to the position and services. PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.X Kneel and move from sitting, bending, kneeling or standing multiple times a day.X Push and pull objects up to 25 pounds.X Climb up and down up to 3 flights of stairs at a time.X Lift up to 25 pounds. Other Requirements Comply with program and/or Agency requirements related to (check all that apply).X Background check, including any program specific requirements. Physical examination TB Testing Drug Testing X Driver's License and reliable transportation X Agency-specified automobile insurance Immediate Supervisor: Occupancy ManagerDirectly Supervises: N/A Education and Experience Requirements:Relevant Education: Preferred: Bachelor's DegreeMinimum: Bachelor's Degree Relevant Experience:Preferred: 1-2 yearsMinimum: 1 year Certification/Licensure:Preferred: Must have NCHM Certified Occupancy Specialist (COS) certification.Minimum: Must acquire NCHM Certified Occupancy Specialist (COS) certification by the 12 month anniversary of employment.