Location: Tehachapi, California

Woodward West, located in sunny southern California, is a world-class action sports destination and camp. Our employee experience and culture are derived from our main product: FUN. We work, progress, and play in a world of innovative environments. If this sounds like what you are looking for, we'd love to hear from you!

As the Housing Supervisor, you should be knowledgeable in guest experience and will be responsible for camper and guest housing and housekeeping at all properties owned by Woodward West. This role will engage and collaborate with other departments. Important attributes such as the ability to multi-task, meet deadlines, be detail oriented, flexible and have excellent communication are crucial. Your leadership will guide guests through a safe, fun, engaging, and memorable Woodward experience.  

This position will oversee the placement of campers and VIPs in appropriate housing, resolve any housing conflicts, and ensure that cleaning standards are being adhered to with a focus on enhancing the guest experience. The Housing Supervisor will ensure housing needs of our guests, staff, and campers are being met in a prompt and appropriate manner. The ability to professionally communicate and engage with VIP guests, campers and their families, while directly involved with camper arrivals and departures each week. 

With an eye for standards, this role will have oversight in housekeeping operations. You will be responsible for elevating and providing a high level of cleanliness and sanitation. This role will provide support and guidance with housekeepers to maintain healthy, clean and sanitized housing and restroom facilities for campers, staff, and guests.  

Essential Duties and Responsibilities 

Service Excellence  

Provide a warm and welcome atmosphere for VIPs, campers, and staff.  

Guide and support all established guest experience standards. 

Support various areas of the customer relationship to drive positive NPS movement and loyalty. Work with other departments to improve the guest experience.  

Gather and communicate trends on customer sentiments and feedback to support operational improvements and innovation. 

Communicate all maintenance needs to uphold a safe and sanitized facilities. 

Complete walkthroughs of accommodations on a scheduled and random basis. 

Lead by example to guests and co-workers, creating positive and inspiring environment.  

Other duties as assigned based on business needs.  

Personal Attributes 

Well-spoken and articulate over the phone, through written contact, and in person   

Ability to remain calm under pressure and meet deadlines  

Ability to work in a fast-paced environment with moderate supervision, agile, and able to pivot quickly  

Exhibits initiative, responsibility, and accountability  

Strong attention to detail  

Comfortable handling confidential information   

Successful working in an independent and team environment  

Be punctual and prepared to greet and serve guests in a cordial, professional manner with a smile and positive attitude  

Staff should dress neatly, modestly, in a professional manner, appropriate for the daily duties and in compliance for health and safety standards  

Ability to develop strong relationships with diverse groups of people  

Comfortability in interacting with kids aged 7-17   

Preferred Experience/Special Skills 

Customer service experience  

High school degree or equivalent preferred   

Ability to collaborate well across functions and departments, to work as part of a team ​

Working knowledge of Microsoft Office Suite, comfortable presenting and deploying new technologies  

Ability to project manage and prioritize multiple tasks at the same time  

Demonstrated broad technical knowledge of management techniques  

Strong interpersonal skills. Able to interact effectively with individuals at all levels of the organization.   

Is creative. Can conceptualize ideas. Can think "outside the box". Has the ability to implement ideas.   

Proven ability to collaborate well across functions and departments, to work as part of a team 

Physical Capabilities: bend, twist, push, pull, stand, lift 50lbs. 

Supervisory Responsibilities  

+/- 5 Employees  

Basic Schedule/Requirements 

 FBI and DOJ fingerprint screening required.  

Must successfully-pass a background screening to ensure suitability of contact with minor children and the public, in accordance with Federal, state and local jurisdictions. 

Provide work related references upon request 

You make us Woodward. We are a welcoming community that celebrates individual stories, backgrounds, experiences, and identities where we all have "different" in common.  We believe in the strength of representing all voices and having space for everyone. We believe in pushing boundaries and bringing our authentic selves to work while embracing uniqueness, creativity, and different points of view.  Even if you don't think you meet all the qualifications listed for a job, we'd love to hear from you.

If you need assistance with your application, please reach out to hr@woodwardcamp.com