HOUSING SUPPORT SPECIALIST Jamestown, NY (http://maps.google.com/maps?q=402+Chandler+Street+Jamestown+NY+USA+14701) Job Type Full-time Description Position Data: Title: Housing Support Specialist Grade: 6 Exempt: _______ Non-exempt: __X_____ Reports to: ____ Homelessness Services Manager Or ____ Housing Services Manager Basic Function or Position Summary: Support housing programs by verifying customer eligibility for housing services, supporting customers with information on housing options, and ensuring customer files are in compliance with contractual requirements. Full TimeMonday - Friday 8:30am to 4:30pm and Monday - Friday 4:00pm to 12:00am. Salary $18.08/hourly Security Clearance: + Access Level 4 - V,A,C Requirements Position Responsibilities and Specific Duties: • Assist customers with creating individualized housing plans. • Determine eligibility for rental subsidy and assistance programs • Support customers in housing searches • Assist with providing educational workshops on tenant/landlord roles and responsibilities. • Maintains regular contact with local landlords and other housing service providers • Assist customers with basic budgeting activities • Maintain timely and accurate documentation of all customer service activity, and ensure that customer records are complete, accurate, and in compliance with contractual requirements. • Maintain knowledge and complies with regulations, policies and procedures. • Maintain knowledge of local resources and refer customers to services and agencies that will support customer’s goals • Verify customer contractual eligibility for services • Maintain customer contacts in accordance with assigned contractual and agency expectations • Calculate rental subsidy amounts • Maintain wait lists, as needed, within assigned services • As required by regulation or contract, perform electronic background checks and income verification of customers • Compilation and data accuracy checks for submission of reports in assigned contractual areas • Promotes agency mission. • Maintains confidentiality and complies with the code of ethics. • Maintains consistent professional customer service. • Job performance incorporates integrated service delivery model while promoting self-sufficiency. • Other duties as designated by supervisor Key Working Relationships: A. Internal: Housing & Community Development Staff and Managers; Navigators B. External: Department of Social Services case workers, other non-profit direct service workers. Supervisory Scope: A. Number of staff supervised: 0 B. Titles supervised: NA Organizational Responsibilities: • Adheres to all policies and procedures • Gathers appropriate documentation and tracks outcomes • Participates in organizational committee structures as appropriate • Participates in organizational and divisional management systems Knowledge, Skills Required: • Associate’s degree in Sciences, Business, or Human Services required; Bachelor’s degree in Sciences, Business, or Human Services preferred. • Minimum of one year of work experience in human, social or customer services required. • Strong interpersonal, communication and customer relations skills • Strong computer skills, including word processing, data entry and spreadsheet in a windows environment • Ability to develop and maintain & engage in positive relationships with people from various backgrounds • Bilingual preferred Physical: • Ability to lift up to and including 10-25 pounds of physical effort Special Requirements: ? Within one year, complete Financial Social Work training. ? Within six months, complete HCV Specialist certification, if applicable. ? Must be able to obtain a LexisNexis clearance. ? Reliable transportation ? Must be able to provide consistent even-tempered customer service at all times. ? Pre-employment physical exam and TB testing, if primary work location is at Hope Haven Shelter. ? Ability to obtain and maintain physical exam annually, if primary work location is at Hope Haven Shelter. ? Works compassionately with a diverse population. ? Experience navigating community programs.