HOUSING CASE WORKER Jamestown, NY (http://maps.google.com/maps?q=402+Chandler+St.+Jamestown+NY+USA+14701) Job Type Full-time Description Position Data: Title: Housing Case Worker Grade: 6 Exempt: _______ Non-exempt: __X_____ Reports to: ____ Homelessness Services Manager ____ Housing Services Manager Basic Function or Position Summary: Support housing programs by verifying customer eligibility for housing services, supporting customers with information on housing options, and ensuring customer files are in compliance with contractual requirements. Salary $18.08/hourly Security Clearance: + Access Level 4 - V,A,C Requirements Position Responsibilities and Specific Duties: + Assist customers with creating individualized housing plans. + Determine eligibility for rental subsidy and assistance programs + Support customers in housing searches + Assist with providing educational workshops on tenant/landlord roles and responsibilities. + Maintains regular contact with local landlords and other housing service providers + Assist customers with basic budgeting activities + Maintain timely and accurate documentation of all customer service activity, and ensure that customer records are complete, accurate, and in compliance with contractual requirements. + Maintain knowledge and complies with regulations, policies and procedures. + Maintain knowledge of local resources and refer customers to services and agencies that will support customer’s goals + Verify customer contractual eligibility for services + Maintain customer contacts in accordance with assigned contractual and agency expectations + Calculate rental subsidy amounts + Maintain wait lists, as needed, within assigned services + As required by regulation or contract, perform electronic background checks and income verification of customers + Compilation and data accuracy checks for submission of reports in assigned contractual areas + Promotes agency mission. + Maintains confidentiality and complies with the code of ethics. + Maintains consistent professional customer service. + Job performance incorporates integrated service delivery model while promoting self-sufficiency. + Other duties as designated by supervisor Key Working Relationships: A. Internal: Housing & Emergency Services Staff and Managers; Navigators B. External: Department of Social Services case workers, other non-profit direct service workers. Supervisory Scope: A. Number of staff supervised: 0 B. Titles supervised: NA Organizational Responsibilities: + Adheres to all policies and procedures + Gathers appropriate documentation and tracks outcomes + Participates in organizational committee structures as appropriate + Participates in organizational and divisional management systems Knowledge, Skills Required: + H.S. Diploma or equivalent required. + Associate’s degree in Sciences, Business, or Human Services preferred + Minimum of one year of work experience in human, social or customer services required. + Strong interpersonal, communication and customer relations skills + Strong computer skills, including word processing, data entry and spreadsheet in a windows environment + Ability to develop and maintain & engage in positive relationships with people from various backgrounds + Bilingual preferred Physical: + Ability to lift up to and including 10-25 pounds of physical effort Special Requirements: + Within one year, complete Financial Social Work training. + Within six months, complete HCV Specialist certification, if applicable. + Must be able to obtain a LexisNexis clearance. + Reliable transportation + Must be able to provide consistent even-tempered customer service at all times. + Pre-employment physical exam and TB testing, if primary work location is at Hope Haven Shelter. + Ability to obtain and maintain physical exam annually, if primary work location is at Hope Haven Shelter. + Works compassionately with a diverse population. + Experience navigating community programs.