Location Key Tower - 127 Public Square Business We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve. If you’re ready to be a part of our team, we encourage you to apply. Job Description Position Summary The Housing Voucher Specialist plays a vital role in administering housing assistance programs, ensuring the accurate processing of vouchers, and facilitating communication between housing agencies, residents, and property management teams. This position focuses on ensuring compliance with the Housing Choice Voucher (HCV) Program and other housing assistance program guidelines while maintaining strong relationships with property associates. The ideal candidate will have a background in real estate management, housing programs, or compliance, with excellent organizational and customer service skills. Essential Job Functions 1. Facilitate the end-to-end process of collecting, reviewing, and submitting Owner Packets for new properties and agencies participating in the Housing Choice Voucher (HCV) program. Ensure all required documentation is complete, accurate, and compliant with program guidelines and regulatory requirements. Serve as a point of contact for property owners, management companies, and agencies, providing guidance on submission procedures, required forms, and compliance standards. Work closely with internal teams to track progress, resolve discrepancies, and ensure timely processing of Owner Packets to support seamless program enrollment and participation. (10%) 2. Collaborate with property management teams, leasing staff, and government agencies to address voucher-related concerns, ensuring compliance with Housing Choice Voucher (HCV) program regulations. Act as a liaison to facilitate clear communication, resolve disputes, and provide guidance on program requirements, lease-up procedures, and tenant eligibility. Develop and deliver training sessions for internal teams and external partners, equipping them with the knowledge and tools necessary to navigate the voucher process effectively. Maintain up-to-date knowledge of program policies and regulatory changes to provide accurate information and support. (30%) 3. Provide direct support to properties in resolving resident ledger discrepancies, ensuring accurate accounting of payments, adjustments, and subsidy allocations. Assist with processing rent increase requests by verifying compliance with Housing Choice Voucher (HCV) program guidelines and submitting necessary documentation to the appropriate agencies. Address various voucher-related issues, including payment delays, tenant recertifications, and program compliance concerns, by coordinating with property management teams, residents, and government agencies. Maintain thorough records of all requests and resolutions to ensure transparency and program integrity. (40%) 4. Compile, analyze, and prepare detailed reports for management that document voucher activity, program participation trends, and community compliance with Housing Choice Voucher (HCV) program requirements. Track key metrics such as lease-up rates, rent adjustments, outstanding payments, and regulatory compliance issues to provide valuable insights for decision-making. Ensure reports are accurate, timely, and aligned with agency guidelines and internal policies. Collaborate with internal teams to identify areas for improvement and implement best practices to enhance program efficiency and compliance. (5%) 5. Oversee and manage all correspondence with government agencies, ensuring timely receipt, documentation, and distribution to the appropriate internal contacts. Serve as a liaison between property management teams and housing agencies, facilitating clear communication and prompt resolution of inquiries, compliance requests, and program updates. Maintain accurate records of all correspondence and follow up as needed to ensure program requirements and deadlines are met. Proactively address any issues or concerns that arise, ensuring seamless coordination between all stakeholders. (15%) Education This position requires an Associate Degree in Property Management or related discipline or equivalent experience. Please note: 3 - 4 years of relative work experience offset the minimum educational requirements Work Experience Below is the required/preferred work experience for this position: 1 - 2 Years: Housing Choice Voucher management experience required 1 - 2 Years: Professional Experience in Lease Administration or Real Estate preferred 1 - 2 Years: Yardi Software Experience required Required Skills Lease Administration Principles and Processes Organization and Prioritization Skills Communication - Written and Oral Microsoft Office Yardi Strong knowledge of voucher programs Compensation Commensurate with Experience Washington, D.C.: $65,700 - 92,085 annually New York: $69,100 - 96,705 annually Great Incentives! Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include: + Full benefits package + Generous paid time off + 401(k) with company match + Growth and advancement opportunities + Lucrative referral bonus program + Incredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?! Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace #LI-DG24 We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted. #BPMF At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 1100 properties and 395 million square feet of real estate across the globe. It’s a feat that wouldn’t be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don’t simply meet the needs of our tenants, residents, and communities — but exceed them, every day.