Who we are?

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and one of the Fortune 100 Best Companies to Work For list in 2024, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.

HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission. Learn more http://www.hp.com/fr

What can we do together?

HP is seeking a skilled Ramp Up Engineer to join the Industrial Print Customer Success (IPCS) team in France.

This role is essential for supporting our customers in the critical ramp-up phase following the installation of HP Indigo presses. The Ramp Up Engineer will leverage advanced technical expertise to ensure smooth production starts, address complex technical issues, and provide hands-on support for customer operators.

You will work across technology areas, collaborating internally and externally to resolve incidents, manage customer expectations, and contribute to strategic initiatives.

Key Responsibilities:

Lead the ramp-up process for new HP Indigo press installations, providing hands-on technical support to operators during their first weeks of production.

Utilize advanced technical knowledge to troubleshoot and resolve complex issues related to industrial press performance, collaborating with internal teams to address cross-technology incidents.

Apply HP’s solutions to meet intricate customer requirements, designing and implementing specialized support solutions to ensure operational success.

Cultivate strong relationships with customer operators and senior-level contacts, ensuring effective communication and expectation management throughout the ramp-up phase.

Identify opportunities for additional services that may enhance future customer success and support business growth, offering technical consultation during contract renewals.

Proactively manage customer issues, escalating and resolving them promptly to maintain high customer satisfaction.

Lead or participate in cross-functional projects, contributing to the development of operational and strategic plans that improve service delivery.

Act as a mentor to junior team members and contribute to knowledge sharing within the organization.

Who you are?

Degree in engineering (Mechanical, Electrical, or related field) or equivalent technical experience.

4-7 years of experience in technical support, field service, or customer success roles, preferably within the industrial print sector.

Strong problem-solving skills and ability to handle complex technical issues independently, with proficiency in troubleshooting HP Indigo presses or similar equipment.

Excellent communication and relationship-building skills, capable of working effectively with both operators and senior management.

Proficiency in French and English (spoken and written) is required.

Willingness to travel across France to customer sites as needed.

Preferred Qualifications:

Experience with HP Indigo press systems and technologies is highly desirable.

ITIL certification or familiarity with ITIL practices for incident management is a plus.

Strong understanding of safety standards, preventive maintenance, and process improvement in production environments.

Key Skills:

Automation and commissioning

Customer relationship management and support

Field service management and technical training

Electromechanics, electronics, and technical services

Process improvement and KPI management

Effective communication, results orientation, and customer centricity

Impact & Scope:

This role directly impacts customer success and operational efficiency, serving as a key resource during the critical ramp-up phase of HP Indigo press installations.

Why joining HP France?

At HP France, you will be immersed in an inspiring workplace where all our people love to be, collaborate well together and where they can learn, grow and develop professionally as well as personally. We offer empowering responsibilities. You will have the opportunity to evolve through your commitment, your skills and your sense of initiative! This position can be the 1st step in a great career within our teams!

Joining us also means a great work-life balance and benefits such as meal vouchers, discounts on HP products and more!

Driven by a strong corporate culture, our employees are involved in numerous initiatives through internal networks (Next Gen, Women@hp, workplace well-being team, ect.) and external volunteering (Nos Quartiers ont du Talent, Hour of Code).

HP is also committed to an equal opportunities policy, from recruitment to career development. Job offers are open to all, including people with disabilities.

Our promise: To create a diverse and inclusive working environment! So, what are you waiting for?

Based in Meudon (tramway T2 stop Brimborion), our campus offers collaborative, creative and ultra-connected open spaces

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