*CWT*isone of the world's leading digital travel management companiesand asa Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected – anywhere, anytime, anyhow – and across six continents, we provide their employees with innovative technology and an efficient,safeand secure travel experience. In***Human Resources*, our credo is people culture = performance. We understand the importance of attracting andretainingthe best possible talent, and we do that byprovidinga positive workplace culture in which all our employees are empowered to wow ourcustomer. Our HR function is made up the following areas: · Employee Experience · Employee & Labor Relations · Employee Communications · Compensation & Benefits · Employee Services · HR Business Partners *_Position overview_* /The HRAdvisorwill be responsible for responding to employee queries within agreed SLA’s/ timelines and processing in HR systems. This role is an entry point into the HR Operations organization and provides the foundational experiences and services to specified areas of remit./ *_Position Description_* · Respond to needs arising via phone and live chat to resolve open ticket inquiries · Receiving and answering questions related to individual or group benefits, entitlements, beneficiary/dependent information · Personal information data correction (bank details, national Identifier Information, etc) · Performance assessment, probation review, compensation and benefits records · Administer HR processes and transactions including hiring, employee documentation, and benefits administration. · Process background checks and verifications o Initiate background verification for new hires and partner with 3rd party vendors and Talent Acquisition teams o Respond to background verification requests from other organizations o Reply to requests for documents/ certificates e.g. Service Certificate/ Certificate of Employment, Salary Certificate, etc. · Provide support for employee and manager queries, relating to the inquiries of the following nature: o Individual or group benefits, entitlements, beneficiary/ dependent information o Organizational chart in HR Connect o Personal information data correction (Bank details, national identifier information, etc.) o Performance assessment, probation review, Compensation & Benefits records o HR Policies e.g. Exit process, hiring and onboarding processes, transfers, global movements, leave policy, maternity/ paternity policy, etc. o UID creation or duplicity o Update work/ assignment information in HR Connect; etc. * * * For matters requiring specific or complex subject matter knowledge - involve Senior HR Specialists or COE Specialists o Escalate to Tier 2 in accordance with guidelines o Ensure the assignment of the task is tracked to completion and resolution · As a member of the HR Service Center provide outstanding customer service to all internal (and external) customers including any 3rd parties o Deliver services (both transactional and support) from the Portfolio of Services to internal customers (managers and employees) within agreed service levels o Educate customers to ensure, where possible, services are provided through e-channels and the HR Portal o Maintain good ticket management by checking tickets in a daily basis and maintaining the metrics according to the SLA established by the operations. #LI-Hybrid *_Position Requirements_* *Experience & education:*// / / · *Experience* o 1 years of experience as HR Operations Associate / or customer service o Relevant experience in an HR Operations role o Bachelor’s degree or equivalent, Human Resources or Customer service preferred · *Languages* o Ability to communicate effectively in Spanish, English, Portuguese (optional) both written and verbal o Any other language based on regional requirements * * · *Knowledge, skills, and abilities (KSAs)*// o Skills § Problem solving § Client focus and customer service orientation § Drive for results and influencing others § Change management § Presentation skills: Clear communicator and active listener § Empathy § Attention to detail § Improve continuously both processes and content § Take responsibility § Build Strong Relationships § MS Office proficiency § Ability to maintain highly confidential and sensitive information § HR Software systems: ability to learn an HRIS software system *CWT*is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race,color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.   *CWT*also offers opportunities to all job seekers including job seekers with disabilities.  If you need reasonable accommodation toassistwith your job search or application for employment, please contact us by sending an email to TalentAcquisitonAmericas@mycwt.com.  In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. **Job:** **Employee Services* **Organization:** **Human Resources* **Title:** *HR Advisor* **Location:** *Escazu* **Requisition ID:** *240000F2*