Job Description

Global Employee Services (GES) is a global contact center operation responsible for providing solutions to any inquiries about Intel Human Resources (HR) products and services related to payroll, benefits, focal, performance management, executive services, and escalation support for Intel’s 100,000+ employees and dependents around the globe.  

As an HR Advisor, you will be responsible for resolving internal customers' (Intel employees) queries regarding benefits, payroll, and other HR internal programs. In this role, you will gather and clarify information from internal customers through various methods, research relevant guidelines, and respond to inquiries promptly.
You will support internal customers through the following channels: chats, phone calls, and web tickets (emails).

When dealing with more complex queries, you may collaborate with other HR stakeholders within or across different functions.

Additionally, you will be expected to provide training, coaching, influencing, and dispute resolution strategies to managers and other customers regarding company policies.

Qualifications

What We Require:

Work Schedule: Primarily workingSunday through Thursday, but occasionally Monday through Friday (typically, you will work Sunday through Thursday for 2-3 weeks at a time).Communication Skills: A very good level of English (written and verbal) is required.Education: Bachelor's or Master's Degree, or close to finishing a Master's Degree.Skills: Customer service, communication, active listening, empathy, problem-solving, quality-oriented mindset, attention to detail, openness, and flexibility.

What We Offer:

At Intel, you will work in a collaborative, supportive environment where your equally brilliant colleagues will push you to be your best. There's no fear of failure-we know that's how innovation happens. And you'll never be bored.
We offer competitive benefits and pay, opportunities for professional development, and the flexibility you need to achieve balance. Intel fosters a collaborative environment, allowing the brightest minds in the world to come together to achieve exceptional results.

Besides regular duties you can:

Take advantage of various career development activities.Participate in various innovation-focused activities (innovation lab, collaboration events, and patent submissions writing).Have a chance to participate in Intel Great Place to Work program which gathers people who love running, cycling, squash, tennis, cross fit, photography, and many more.Relax during energetic team events (skiing, scuba diving, kayaking, etc.)The base salary is accompanied by additional benefits such as bonuses, a private medical plan, life insurance, lunch coupons, and more.
Inside this Business Group
Intel's Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company's culture and values. Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel's business goals.


Posting Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Benefits
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.


Working Model
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.