Human Resources leads the implementation of the Group’s people strategy in line with business objectives. It facilitates talent management, succession planning and employee mobility while defining and overseeing frameworks that support employee performance management, reward, learning and development, resourcing and engagement.
We are currently seeking experienced professionals to join this dedicated team in the roles of Human Resources Advisor, China.
In this role, you will:
Provide advice, guidance and coaching, in relation to complex customers enquiries across aspects of HR Services. Relationship manage and co-ordinate support for multi –stranded enquiries, such as movers/joiners/leavers.
Provide end to end co-ordination and quality assurance of query and transaction resolution.
Support the Change journey for People managers around a broad range of HR Processes. Give support and encourage customer adoption of HR Systems and tools.
Support continuous improvement initiatives by using case and knowledge tools, working in partnership with GSOs and Customer Contact teams to ensure efficiency and effectiveness of the Service Model.
Act as escalation point to resolve business-specific problems or to coordinate multiple HR specialists to resolve complex people issues.
Support complex interpretation of policy and procedures and provide oversight of some complex events which need higher touch handling (e.g. redundancy programme) working with the HR Business Partner and specialist teams where relevant.