We are seeking a talented individual to join our HRSS Operations Associate at Mercer. This role will be based in the Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.

As a Leave Management Analyst(Night Shift), you will be an essential member of the team who will liaise with stakeholders and colleagues of different levels.

Opportunity to enhance your skills and knowledge on Leave Management and work in a global, diverse, forward-thinking environment where everyone is encouraged to be a leader and shape their career

You will be joining a leading professional services company in the areas of risk, strategy and people, with a 150-year heritage of shaping industries, driving innovation and serving the public good

A fast-paced, exciting and friendly culture

You can rest assured a high value is placed on diversity and we work to foster understanding, inclusion, and innovation in the workplace

You will be doing meaningful, challenging work, and can look forward to a career with many opportunities to learn, grow, and advance

We will count on you to:

Utilize case management software to effectively manage end-to-end process of employee leaves; includes

Confirm policy applicability/eligibility and explain job protection rights.

Liaise with 3rd party vendors for medical information.

Confirm and document FMLA related absences and completing all required tasks as indicated by the case management software work/task list

Follows Standard Operating Procedures (SOPs) and company policies as well as US Local, State and Federal guidelines, for all leave types at all times, to ensure compliance and minimize risk; escalates cases to higher level for guidance and resolution.

Update and maintain the HR Systems of Record with all information pertaining to an employee’s leave.

Utilize data and reporting from case management tools used by US Leave Management to ensure that Service Level Agreements (SLAs) are met and/or exceeded.

What you need to have:

Bachelor’s Degree Holder.

Effective communicator, both verbally and written, with strong interpersonal skills

Demonstrable experience in handling employee or customer concerns

Ability to adapt and be flexible in a dynamic environment

Excellent organizational skills and collaborate with colleagues

Proficient skills with MS Office Suite – Excel, Word and PowerPoint

Amenable to work on Night Shift

What makes you stand out:

Experienced working in HR with sound background in Shared Services or supporting global colleagues

Experienced BPO professional with experience handling US clients.

Sound knowledge on group benefits with emphasis on leave – STD/LTD, maternity, parental, Workers Compensation, etc.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.