What makes a candidate stand out to the manager: + Prior contact center experience and inbound phone calls case management. Calls can be related to pay inquires, LOA, etc Job Description: + Responsible for providing administrative support by documenting employee data changes, performance reports and communications. Qualifications: + Bachelor's Degree + HR Contact Center Support to include answering inbound phone calls, creating cases, payroll inquiry support, other administrative duties as assigned. + The role is more of a high caliber customer service representative and maintaining data versus a typical HR role + Attention to detail and critical thinking skills are a must + Potential for extensions + Use of case management software and call management software preferred. They use ServiceNow for Case Management. + Microsoft Outlook/Teams/Excel experience. + Looking for at least 5 years of years' experience + Spanish language skills highly preferred. Call Center + Answer and field all types of calls that come in – provide assistance and/or direction. Payroll Support + Closely partner with Payroll team as it relates to inquiries + Field employee and HR payroll questions to properly direct them to the right resolution Day-to-day Support + Provide One HR expertise and support to the HR community and employees + Tuition Reimbursement processing + Employee Verifications + Policy Questions & Compliance and Policy Acknowledgements