Essential Duties and Responsibilities:

Employee and Manager Support: Handling a high volume of inbound calls on the HRXpert phone line, creating cases in HRConnect for each call, and resolving inquiries in a timely manner.Issue Resolution: Researching and resolving diverse HR issues to ensure accurate information and appropriate support are provided.HR Life Cycle Support: Guiding employees through various HR processes, including onboarding, leave management, job changes and offboarding.Service Excellence: Delivering exceptional customer service, ensuring inquiries are addressed promptly and effectively.Compliance Assurance: Ensuring adherence to company policies and governmental regulations, including I9 and eVerify requirements.Data Quality: WorkDay data entry and transactions for various employee lifecycle events (hires, job changes, compensation, etc.).Supporting Open Enrollment and Leave of Absence activities.Collaboration: Ability to work effectively across various shared service teams (IT, HR, Payroll, Legal, etc)Timely Escalations: Escalating customer dissatisfaction when necessary to the right HR Specialist.