The HR Associate is working under general supervision, is responsible for applying existing organizational practices and procedures for the administration of human resources functions, encompassing HRIS, compensation, benefits, staffing, and compliance with legal regulations, in a timely manner. The role delivers exceptional customer service to new hires and managers during the onboarding process, as well as addressing internal and external inquiries related to HR programs and initiatives. The role applies research, information gathering, analytical and interpretation skills to a variety of problems of moderate scope and complexity to foster a compliant and ethical work environment. The role also contributes to the enhancement of HR processes and the successful execution of special projects, all while maintaining accurate employee information in the HR database.

Desirable skills:

Knowledge and understanding of various HR processes Continuous improvement Effectiveness (First time through) Effective customers recovering Negotiation Provide HR counseling to customers Active Listening Working interregional Flexible to scheduling changes and time zones effective decisions making

Professional background:

Desirable Bachelor’s Degree preferably in Human Resources, Business Administration, or other related fields Being curious about HR processes and employee-focused operations and have 0-3-year experience within customer service or HR

Key abilities:

Speaking English and German fluently Communicating effectively on phone and in e-mail as well Paying attention to details related to employee questions and data accuracy Showing flexibility with staff scheduling and time zone differences Proficient/intermediate understanding of MS Excel and Word

 

Location: Váci Greens Office, Budapest

Hybrid, full-time

Supporting employees and dependents, managers, HR management, government agencies and applicants. Accurately completing transactions, understanding the customer’s questions and issues, advising them in a professional way and handling their queries in a timely manner utilizing HR Contact Center procedures, policy manuals, knowledge management system and other reference materials Creating employment related documents that support the regulations of the country-specific legal environment Document all transactions, customer inquiries and their resolutions in the HR Contact Center case management technology application Meet and strive to exceed HR Contact Center Key Performance Indicators (KPIs) Increase HR subject matter knowledge seeking first call resolution, shorten call time and increase data quality. Escalate customer requests in a timely manner when additional research or analysis is necessary. Being proactive in handling risks or process gaps that you face and involving the responsible teams to find a solution together. Initiating and leading process improvement projects to release capacity for the incoming new processes Any other duties as required by the line manager