Overview About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive! The HR Business Partner - Employee Relations will be responsible with the following: Responsibilities Collects the employees’ data and samples to overlook and organize the employee files accordingly. Keep a proper check on the updated information on employees and schedule the employees’ orientation and training as per the requirements Works with management to assess employee satisfaction. Provide counseling services to the employees to help solve their issues. Develops proposals for attrition and engagement programs necessary to drive performance to service level agreements and retention. Case management and tracks labor cases. Leads/performs job evaluation activities and ensures appropriate classifications of current and new jobs. Represent the company in any labor cases. Owns and maintains the PHL employee relations processes. First point-in-contact in the employee relation administration. Performs other duties and tasks that may be assigned from time to time that support Company and Team objectives. Qualifications Graduate of any 4-years bachelor’s degree course 6 months to 1 year of professional experience in handling Employee Relations function in a BPO/shared services environment Good command of written and spoken English Savvy in using GSuite Customer-focused and works effectively with others in getting things done Well-organized and committed to meeting tight deadlines, ability to work under pressure/challenging working environment Understand the workings of the law inside the company’s premises and use it for the best practices Holds proper knowledge of labor law Should acquire excellent interpersonal skills to understand the issue Willing to work on a mid shift Must be willing to work in a hybrid setup