Location: Frankfurt Airport

Employment Relations

• Advise managers on all staff related matters and guide on employment law issues

• To case manage all discipline, grievance and counselling and to ensure it takes place in line with Company procedures, is fair and reasonable

• Conduct internal investigations where required engaging appropriate internal resources and escalating on high risk or criminal activity

• To monitor all employee relations issues highlighting and identifying areas of concern and taking effective countermeasures.

Recruitment

• To support with recruitment to ensure that advertising of vacancies is designed effectively and works to attract the right calibre of staff

• To manage through exit interviews, succession planning and retention processes

• To provide Management with resourcing trend analysis data, and proactively guiding them to take appropriate measures

• Monitoring the Hiring process and ensure all documentation, interviews are consistent and comply with all legal and ethical standards.

HR & Payroll Administration

• Prepare employment contracts, letters and any other employee related documents

• Process all employee changes in Workday (HRIS)

• Liaise with Global teams and third party vendor on timely processing of monthly payroll and reporting.

Training and Development

• To deliver and facilitate training programs and activities such as onboarding programs, performance appraisals, people management etc.

Talent Management

• To implement and support global Talent Management initiatives. Identify, develop/customize and implement global initiatives within country.

• Supports and implements People Voice (employee survey) within the country. Analyses results and establish improvement initiative in improving People Voice results within country.

• Monthly visits to retail stores, building engagement with retail community, and collecting feedbacks on people related matters.

• Organize relevant events within country to build engagement and employee bonding.

Management Information

• Utilise MI provided by core HR to highlight trends, monitor turnover, absence, employee satisfaction, reward and benefit information etc.

• Deliver a monthly set of reports to the key stakeholders to data on HR related KPIs and trend analysis, with commentary outlining areas of focus

• Analyse the information and ensure that Management fully understand the trends and make recommendations to ensure productivity and profitability

Other

• Share and learn best practices from HR communities in Germany and Switzerland.

• Manage compensation and benefits of people within country, including medical/insurance, leave, incentives, salaries, etc.

• Attends to and provide timely response to people on any enquiry. Ensures that service level are maintained by third party vendors (where relevant).

• Support the HR Europe team as and when needed.

• Update and communicate on changes of people policies to relevant people.

• Keep abreast with country’s regulation and regulatory needs, ensuring compliance to local laws and regulations.

Qualifications and Experience

• Bachelor HRM degree

• A minimum of 5-6 years generalist Human Resources experience, coupled with strong commercial awareness

• Strong knowledge of German (and ideally Swiss) labor regulations

• Experience working in a global matrixed organisation which is customer and sales focused

• Excellent interpersonal, communication and influencing skills

• Good in managing priorities and timelines, and excellent in managing diverse stakeholders

• Knowledge of people management theory and practice such as recruitment and selection, performance management, remuneration and benefits, German Works Councils and general industrial/employee relations

• Independent contributor who is comfortable working independently with minimum supervision

• A person with strong integrity, firm and good with problem solving capability

• Experienced working with HR systems, preferably Workday

• Fluent in German and English