Reporting to the region Sr. Human Resources Business Partner, the Human Resources Business Partner is responsible for consultation to call center employees at all levels related to: staffing, performance management, compensation, employee relations, organizational design/development and training, client relationship and project management. The HRBP will manage Human Resource programs that support business objectives and provide input to the strategic direction the site.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Staffing & Talent Management
Understand the talent capabilities and gaps for the client populations
Partner with senior leaders to understand and clarify staffing needs and support appropriate talent acquisition strategy
Partner with Talent Acquisition to manage headcount requests and approval processes
Performance Management
Supports the deployment of the annual performance management process, including goal setting and ratings calibration
Facilitate calibration meetings and work with managers to develop action plans
Coach managers on corrective action process to provide guidance and ensure consistency in application
Compensation & Incentives
Partner with Compensation and with business leaders to ensure adequate understanding and execution of rewards processes
Update/create enhanced rewards programs in alignment with functional goals
Drive the deployment of the annual rewards process, including merits, bonuses, recognition, and stock option grants
Employee Relations
Address employee relations issues of high complexity, which may include issue resolution, employee and management counselling, and performance improvement, as needed
Partner with a with the Employee Relations team, as needed, to address complex issues
Approve terminations, conduct exit interviews, and handle any other termination processes, as necessary
Responsible for coordinating reductions-in-force and efficiency exercises, including communication plans, notifications, severance packages, etc.
Handle personally identifiable information (“PII”) that pertains to any individual (e.g. employees, job applicants, customers, etc.) in accordance with Asurion’s internal Privacy Policy, Information Privacy Standard, and public facing privacy policies.
Complete any required privacy training.
Promptly report any known or suspected loss, theft or unauthorized disclosure or use of PII to Global Security & Risk - Privacy Team
Organizational Design, Development & Change Management
Proactively partners with Organizational Design & Talent Management team (OD&TM) to meet development/training needs of the business and create a development roadmap for the client population
Drive change in a complex environment, including communicating and coaching for change
Works with business leaders to develop appropriate organizational structures
Utilize retention and exit interview data to propose/inform change
Develops retention/engagement strategies for client population
Works with internal communications to support function-specific communications efforts, as necessary
Client Relationship Management
Acts as a go-to resource for clients; impacts client decisions through influence and expertise
Project Management & Leadership
Represents the Corporate groups in HR COE planning sessions and initiatives, as assigned
Manages projects or participates as a team member for selected function-specific or multi-function HR initiatives, as requested/directed
Mentors more junior HRBPs; may lead a small team
QUALIFICATIONS
Bachelor’s degree in Business Administration, Human Resources, or equivalent business-related degree required
5+ years of experience in Human Capital/Human Resources required
Demonstrated strong employee relations experience and understanding of performance measures; experience in change management preferred
Excellent teamwork and collaboration skills, including proven ability to work effectively in a matrix environment
Excellent verbal and written communication and presentation skills
Must be results-driven with the proven ability to multi-task in a fast-paced, deadline driven environment
Demonstrated ability to analyze data and make decisions in difficult situations
Proficiency in working with HRIS systems, preferably Workday, as well as MS Excel, Word, PowerPoint, and Outlook