The HR Client Services Representative is responsible for day-to-day client support, responding to on-line, in-person, and telephone inquiries from current former employees, external customers, and our administrative partners as they relate to new hire/rehire onboarding, I-9 E-Verify processing, Talent Center access, employment form completion, Pitt Worx action items, and payroll inquiries, etc.

The representative is expected to provide outstanding service by guiding the client through resolution of their inquiry, handling all Tier 1 level questions relating to HR and Payroll. They assist the HR functional units and departmental partners in finding solutions and providing resources in support of their duties. Client Services representatives will be required to work in all university HR systems: Oracle/Taleo, SalesForce, OneDrive, Teams, PRISM, and Equifax.

Supports Human Resources by reviewing and maintain accurate data, employee records, and active job records and job postings. Assists with record audits and associated reports and effective customer service.

Supports Human Resources by reviewing and maintain accurate data, employee records, and active job records and job postings. Assists with record audits and associated reports and effective customer service.

Client Service Support:Front end client support, responding to on-line, in-person, and telephone inquiries from clients. Timely and accurate responsiveness to inquiries is critical. Must be proficient in reviewing a variety of HR related issues, and work in multiple software platforms such as Taleo, Salesforce, Pitt Worx, OneDrive, Teams, PRISM, and Equifax.

Must possess excellent customer service skills. Knowledge of overall HR processes and procedures is necessary. Must be able to work under pressure during peak seasons and must be proficient in MS Office applications. Ability to determine escalation to Tier 2 support when needed.

Compliance Duties:Employee compliance processing duties that include I-9 and E-Verify processing.Knowledge of compliance regulations. Attention to detail is critical. Must maintain confidentiality.

Other Duties as Assigned:Adherence to established University, State, Local, and Federal policies, procedures, guidelines, and laws in the completion of other assigned duties.