COVERAGE: 5 MONTHS CONTRACT PERIOD

At Pearson, we’re committed to a world that’s always learning and to our talented team that

makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop

lessons, we are always reexamining the way people learn best, whether it’s one child in our

own backyard or an education community across the globe. We are bold thinkers and

standout innovators who motivate each other to explore new frontiers in an environment

that supports and inspires us always to be better. By pushing the boundaries of technology

— and each other to surpass these boundaries — we create seeds of learning that become

the catalyst for the world’s innovations, personal and global, large and small.

Education and Experience Requirements:

Minimum college or technical training preferred; or a combination of education and experience

Strong customer service skills and call center experience

Strong technical skills and/or experience with HRIS systems

Overall Functions, Duties, and Responsibilities:

Take inbound phone calls from candidates and employeebase (upwards of 20k) to respond to queries, offer solutions, and resolve issuesMake outbound phone calls to candidates and employees to drive employmentonboarding completion and communicating assignment changes.

Monitoring and responding to incoming email, chat, call, and text communications

Work within multiple systems simultaneously to respond in real-time to callers(Fusion, PEACS, Red Carpet)

Achieve a basic understanding of company policies

Skills and Other Requirements:

Strong computer skills including data entry, email, spreadsheets, and databases;50+ wpm, strong Excel skills required

Adherence to confidentiality and nondisclosure requirements

Ability to multi-task and demonstrate time management in a fast-paced environment

Excellent organizational skills and excellent communication skills required

Positive demeanor and the ability to work well with others in providing excellentcustomer service is critical

Sense of ownership and urgency to support business and employee needs

Working Conditions:

Core work hours: 8:00-5:00 local US Time Monday through Friday.

Same Posting Description for Internal and External Candidates

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: HUMAN RESOURCES

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 17368